Payroll Client Services Specialist

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best‑in‑class HR platform.

• An opportunity to continue build and advance your career in payroll and customer service, within a fast‑paced, innovative company.
• Contribute to a company making a global impact on the future of work.
• Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
• Opportunities for continuous learning and career development, with access to training programs and mentorship.
• Competitive compensation and benefits.

• Experience in processing end‑to‑end Payroll or equivalent experience.
• Deep understanding of payroll specific to the region or sub‑region of application.
• Experience in client‑facing roles.
• Analytical mind and exceptional problem‑solving skills to tackle complex issues and escalations.
• Thriving in a fast‑paced, international environment: you’re adaptable, enjoy collaborating across cultures, and strive to improve workflows for increased efficiency.
• Excellent communication skills: fluent in English, comfortable with asynchronous communication, and proficient in using collaboration tools like Slack.
• Team player: you demonstrate the ability to mentor and support colleagues, collaborate effectively across departments, and manage escalations with confidence.
• Bonus points:
  
  experience working remotely is a plus, but not required.

• Serve as specialist level support for all inquiries or issues related to employee payroll runs.
• Regional Specialist for all products:
  Act as the specialist for all payroll‑related matters in your assigned region or sub‑region, ensuring all stakeholders are informed of any changes, delays, or updates.
• Function as a main point of contact for urgent issues and customer escalations and join customer video calls to find quick solutions.
• Work autonomously on customer escalations and diligently bring them to quick resolution.
• Collaborate seamlessly: work hand‑in‑hand with various teams, including Customer Experience, Payroll Operations, and others, to deliver exceptional support and meet service level agreements (SLAs).
• May be assigned to specific customers to deliver premium support, ensuring high satisfaction and timely issue resolution.

• You’ll report to: Manager, Payroll Client Services
• Team: Payroll – Payroll Client Services
• Direct reports: None
• Start date: As soon as possible

Roughly 1.5 hours across 6 weeks

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in‑person social events or co‑working spaces

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life‑work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!