Multi-Unit Team Leader

Overview

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Join to apply for the Multi-Unit Team Leader role at H&R Block

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focused on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day... Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. You’ll provide leadership to customer-centric teams to accelerate seasonal tax business. You’ll be the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed.

This role is in-person and not remote.

It would be even better if you also had...

• Multi-unit people management experience in the retail, restaurant, banking, or related industry

What you'll bring to the team...

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve issues
• Build an engaging team environment across all offices through training and coaching
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and manage timekeeping and labor for associates
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of relevant tax courses

Your Expertise

• People management experience with the ability to grow and develop associates
• Aptitude for growth plan execution and leading a growth-oriented culture
• Strong decision-making and judgment skills; able to operate in a fast-paced environment with minimal supervision
• Interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

Why work for us

We invest in our people and offer benefits to support health, wellbeing, and financial wellness. Benefits include:

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility requirements apply)
• Check all benefits at

The Community You Will Join

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe to be their authentic self and belong to a larger team. We offer an exceptional work environment recognized on Best Companies lists, with colleagues who support each other's growth. H&R Block is an equal opportunity employer that welcomes diversity and inclusion.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. Pay decisions depend on factors such as experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits including medical, retirement, and other programs.

Pay Range
$15.00 - $40.00/Hr.

Sponsored Job

#4939

Seniority level:
Not Applicable

Employment type:

Full-time

Job function:
Information Technology

Industries:
Retail