Information Systems Assistant

Job Title

CONFIDENTIAL INFORMATION SYSTEMS ANALYST – User Desktop Infrastructure

Under general supervision provides technical support services relative to computers, computer software, networks and telecommunication systems. Also responsible for the End User computing experience including complete hardware and software configuration, integration, administration, support, and maintenance. Responsible for all IS Purchases, inventory, licensing, and decommissioning. The duties of this position require the employee to have complete access to all information in all of TCRC’s systems, including a wide variety of confidential materials.

• All computer hardware installation, configuration, maintenance and troubleshooting, including updating and replacing internal components, peripherals and closely related items.
• Installation, configuration and maintenance of hardware-based security.
• Computer software installation, configuration, troubleshooting, upgrading, distribution, licensure and management.
• Software backup, access control and password security.
• Automate processes in relation to client software images, disaster recovery, software distribution and application management.
• Local Area Network management, control and maintenance including software inventory control, e‑mail, backup, document access control and security.
• Telephone system management including configuration and maintenance of voice and data communications systems.
• Carry out additional projects as assigned.

• Ability to access and secure all manner of communication, record‑keeping and information control systems and procedures.
• Must maintain confidentiality and privacy of records.
• Ability to work independently.
• Problem‑solving ability.
• Verbal and written communication skills.
• Demonstrated security/confidentiality experience.
• Programming experience.

Bachelor's or Associate's degree preferred in computer science or closely related field or equivalent training, 5 years experience in computer systems technical support, familiarity with LANs, WANs and standard PC software products, valid CA driver’s license and reliable, insured transportation.

Position requires the ability to work independently. Must possess mobility to work in a standard office setting and use standard office equipment, including a computer. This is primarily a sedentary office classification. The position also requires grasping, repetitive hand movement, finger dexterity and fine coordination in preparing statistical reports and data using a computer keyboard and calculator. Additionally, the position requires near, far, and color vision in reading correspondence, statistical data, and using the computer.

Hearing and speech are required to communicate in person, before groups and over the telephone. Employees must possess the ability to lift, carry, push and pull materials and objects necessary to perform job functions. The employee must frequently lift and/or move up to 10 lbs. and infrequently up to 20 lbs. The position requires standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities.

Work is performed in an office setting with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may encounter upset individuals over the phone and/or in person. Each of these physical tasks is an essential function of the position.

Santa Barbara

Full-Time, Confidential, non‑exempt, hourly

$39.98–$44.77 hourly (full range: $39.98–$58.00 hourly)