Customer Account Representative

Responsibilities

The Senior Customer Account Representative will oversee different customer accounts, particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers.

• Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities. The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value.
• Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer.
• Responsible for the contract review process, working closely with Commercial colleagues internally.
• Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries.
• Support the production of the monthly and annual forecasts based on historical sales and customer trends, supporting forecasting and planning.
• Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required.
• Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer.
• Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally.
• Works closely with all internal functions, including Trade Compliance, Finance etc. to ensure everything is placed to enable Client is able to deliver to the customer.

• High School Diploma/Equivalent.
• 4-6 years of experience in customer account management or similar. Customer service, Microsoft Office Suite, SAP, , Robot Morning/Demand Line
• Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
• Ability to understand and follow specific instructions and procedures
• Ability to gather data, to compile information, and prepare reports
• Ability to influence stakeholders
• Track record of building and maintaining customer/client relationships
• Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.