Customer Account Rep

Job Description

Job Title:

Customer Account Rep

Pay Rate: $35 - $38/hr

Location:

Simi Valley, CA

Area Code: 805

ZIP Code: 93063

Start Date:

Right Away

Shift: 1st shift;
Monday - Friday (8am - 4:30pm)

Keywords: #Customer Account Rep  #Customer Account Representative

Benefits:

* Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available.

* On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities.

* Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional.

* Scheduled performance reviews create opportunities for advancement and pay increases.

* We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition.

* A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions.

Responsibilities:

* The Senior Customer Account Representative will oversee different customer accounts , particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers.

* Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities.

* The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value.

* Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer.

* Responsible for the contract review process, working closely with Commercial colleagues internally.

* Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries.

* Support the production of the monthly and annual forecasts based on historical sales and customer trends, supporting forecasting and planning.

* Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required.

* Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer.

* Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally.

* Works closely with all internal functions, including Trade Compliance, Finance etc. to ensure everything is placed to enable Client is able to deliver to the customer.

* Able to escalate matters to the Customer Account Manager and use judgement as to when this appropriate.

* Be aware of legislation requirements and keep up to date with Client internal training on such topics.

* Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Client is judged.

* Collaborate directly and attend meetings with the Finance function, including shared service teams, to manage and reduce accounts receivables, accountable for resolving disputes that affect cash collection.

* Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.

* Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).

* Utilize business systems, including CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.

* Resolve customer complaints, which may include warranty, delivery, or quantity disputes, and in the most beneficial manner.

Qualifications:

* Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)

* Ability to understand and follow specific instructions and procedures

* Ability to gather data, to compile information, and prepare reports

* Strong verbal and written communication skills

* Presentation skills

* Ability to influence stakeholders

* Excellent customer service orientation

* Track record of…