Customer Experience & Office Support Coordinator

We're Hiring:
Customer Experience & Office Support Coordinator

Location: Simi Valley, CA

Full-Time | In-Office | Monday Friday 8:00 AM to 5:00 PM

Reports to: Marketing Manager

Company: August Roofing and Solar

Are you someone who loves being the friendly first voice people hear? Are you a master at juggling tasks, solving problems, and keeping an office running smoothly? If so, you might be exactly who we're looking for!

At August Roofing and Solar
, we don't just build roofs or install solar we bring peace of mind. Based in Simi Valley, we proudly serve homeowners from West LA through Ventura County to Santa Barbara with top-tier service and a commitment to redefining professionalism in the construction industry.

As our Customer Experience & Office Support Coordinator
, you'll be the heartbeat of our office. You'll manage phone calls, support our sales and service teams with lead intake and appointment coordination, and help keep our office stocked, organized, and running like a dream. You'll also play a big role in collecting customer reviews, and supporting our team with administrative needs.

Most importantly, you'll be responsible for providing outstanding support and timely follow-up to customer inquiries, ensuring no question goes unanswered and every client feels heard.

• Answering and routing phone calls with a smile
• Following up with customers who call or email with questions or concerns
• Inputting leads and scheduling sales or service appointments
• Managing our shirt inventory and fulfillment
• Requesting and organizing customer reviews and celebrating great feedback
• Receiving packages, stocking the fridge, and keeping the office stocked
• Greeting guests, vendors, and new hires, you're the first impression!
• Supporting operations with special projects, document scanning, emails, and coffee-making

• 2+ years of experience in customer service or administrative support
• Excellent phone etiquette and communication skills
• Strong follow-up skills and customer-first mindset
• Super organized, proactive, and comfortable in a process-driven environment
• Tech savvy
  
  Microsoft Office, scheduling tools, and basic cloud systems
• A warm personality and team-first attitude

• Pay
  : $43,000 to $48,000 per Year
• Benefits
  :
  Medical, Dental, Vision (dental & vision at no cost to you)
• Company Paid Life Insurance 401K Retirement Plan
• Paid Time Off: 5 Vacation, 5 Sick Leave and 6 Paid Holidays per Year
• Team Culture: Supportive, fast-paced, and purpose-driven
• Growth: We promote from within and invest in training

At August Roofing & Solar, your role matters. Every lead you respond to helps us grow our reach and serve our community. If you're passionate about connecting with people and want to be part of a positive, purpose-driven company we'd love to hear from you!

If you would like to learn more about what makes August Roofing and Solar Unique check out our You Tube Channel

Apply today with your resume and a short note about why you'd be a great fit.