Detailer, Automotive, Auto Body

Overview

Job Title: Detailer

Department: Sales

Reports to: Sales Managers

FLSA Status: Non-Exempt

Direct Reports: None

Position

Description:

We are looking for a Car Detailer to join our team and provide excellent customer service while performing exceptional car cleaning services for our company and customers. Car Detailer responsibilities include cleaning vehicles according to the needs of our customers by performing detailed inspections, washing, and buffing to restore the appearance of the vehicle to company standards. Ultimately, you will work with a team to ensure each vehicle is cleaned according to our organization’s quality standards and the request of our customers.

Must present a professional appearance.

Education & Experience:

High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

• Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests while using a variety of products and methods.
• Manage inventory and reorder supplies.
• Respond to client inquiries and fulfill their requests.
• Remove visible and invisible contaminants from the vehicle interior and polish the interior and exterior to restore blemish-free finish.
• Use specialized cleaners, waxes or polish for the specific car.
• Use specialized cleaning tools or materials.
• Communicate with Sales Management Team about expectations, timing and budget for the job.
• Possibly work with other car detailers or porters to complete the job quickly.
• Apply protective finishes to the exteriors of customers’ cars.
• Perform inspections to ensure each step of the cleaning process is completed.
• Answer customer questions about car detailing.
• Operate buffers, steamers, hoses, vacuums, pressure washers, washing mitts, microfiber towels and other equipment to meet service expectations.
• Use cleaning, protective, and restorative agents to maintain and enhance vehicle appearance.
• Keep the detailing area clean and organized.
• Perform inspections and maintain complete, accurate records of the vehicle’s condition.
• Move and park vehicles, deliver vehicles to correct locations.
• Keep new and used vehicle lots neat and orderly.
• Move cars as directed and in accordance with dealership display standards.
• Drive vehicles to and from service lane, service stalls, and parking lot as needed.
• Install and remove seat covers, floor mats and keys from vehicles.
• Use two-way radios to communicate with staff.
• Wash customer cars, new and used vehicles.
• Check daily for damages to vehicles, keys, floor mats, owner’s manuals, vehicle accessories, etc.
• Use key tracking machine to sign in and out vehicle keys.
• Inspect new incoming vehicles from factory and dealer trades.
• Drive vehicles to and from vendor locations as needed and requested.
• Sweep floors and keep dealership lot free of trash.
• Perform miscellaneous tasks as needed.
• Report customer concerns and complaints to the Sales Managers.
• Park customer vehicles to assigned locations.
• Attend meetings and training sessions as scheduled.
• Follow policies and procedures as set forth in the Employee Handbook.
• Report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.
• Use all company databases and software according to company processes and procedures.
• Perform other duties as assigned by management.

• High school diploma or equivalent; 1–3 months related experience or training; automotive experience preferred.
• Excellent communication with visitors and inquirers.
• Ability to work extended hours, evenings, holidays and weekends.
• Ability to read, write and communicate in English.
• Valid Driver’s License and proof of insurance required.
• Clean driving record and ability to pass an MVR and background check.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to communicate orally or in writing with co-workers, potential and current clients; ability to read, analyze and interpret written and verbal instructions in English.