Navigator RN

Job Summary and Responsibilities

Sign on Bonus for qualifying new external RN Navigators available!

We are currently seeking a full time RN-Navigator for our Franciscan Cardiology Associates Clinic in Silverdale, WA. No nights, evenings, weekends or organizationally recognized holidays required. Come join our fast-paced, energetic team in a great learning environment.

As a Navigator RN, you will provide expert nursing guidance and support to patients as they navigate complex healthcare journeys.

Every day you will assess patient needs, educate on treatment options, coordinate care across multiple providers, and facilitate access to resources, acting as a central point of contact.

To be successful, you will demonstrate strong clinical knowledge, exceptional communication and problem‑solving skills, and a compassionate, patient‑centered approach to ensure seamless and informed care.

This job is responsible for coordinating the individualized care continuum for patients diagnosed with ongoing critical health conditions by serving as an advocate, educator, consultant, leader and community ambassador for the specific patient population served in accordance with CHI Franciscan Health standards/guidelines, applicable statutory requirements and accepted clinical practice for the clinical nurse profession to achieve quality, cost‑effective and patient‑focused outcomes.

An incumbent is a consistent care coordinator throughout the continuum of care and is able to assess the physical, psychological and social needs of the patient. Work is strongly focused on:
1) guiding the patient/family through the complex healthcare system, working to eliminate barriers that might otherwise adversely impact patient care/outcomes; and
2) helping to coordinate the efforts of the medical team to facilitate continuity of care and enhance patient satisfaction.

Incumbents are also accountable for keeping abreast of new/changing regulatory requirements impacting matters within designated scope of responsibility; maintaining current knowledge of departmental policies/standards/procedures, Joint Commission standards, new clinical procedures/processes, patient safety goals, core measure quality indicators and other issues/requirements impacting matters within assigned scope of responsibility; ensuring these factors are considered and integrated into clinical, performance improvement and education activities.

• Provides support to the patient/family during difficult decision‑making periods, empowering them to make informed treatment decisions; advocates for patient/family in decision‑making discussions, preserving and protecting patient autonomy, dignity, rights and cultural beliefs.
• Provides education, psychosocial and logistical support to improve patient preparedness for treatment and to streamline care path transitions.
• Determines and assesses personal needs/concerns and helps patients/families to understand treatment options and what the diagnosis means.
• Identifies actual and/or potential problems/concerns and intervenes in a timely and appropriate manner.
• Coordinates tests and other procedures so all are timely and with as few interruptions to the patient’s life as possible.
• Provides follow‑up for further diagnostic work‑up, education and support to promote coping for both the patient and family.
• Maintains ongoing communication with patients to check progress through the course of their experience to help assure their needs are being met.
• Attends and participates in hospital patient rounds with physician and/or multi‑disciplinary team, depending on assigned department.
• Provides education to meet the needs of patient, families, healthcare providers, and the community.
• Continually assesses the educational needs of patient, families, healthcare providers and the community.
• Initiates and documents patient teaching, working with all resources to provide all of the information patients and their families need and want.
• Responds to patient requests for information regarding the disease process, treatment plans/options and expected side effects/outcomes of…