Assistant Hospital Manager

Assistant Hospital Manager

Ridgetop Animal Hospital | Silverdale, WA

Hourly Leadership Role | Hybrid Admin & Floor

• Hourly pay range: $29.00 – $34.00 per hour, dependent upon experience
• Eligible for quarterly performance‑based bonuses tied to hospital performance
• Bonus availability and payout timing may vary and are not guaranteed
• No sign‑on bonuses or commission‑based compensation
• Competitive benefits package available(angle containing medical, dental, vision, 401K matching, employee pet discounts, mental health resources)

Ridgetop Animal Hospital is a 6‑doctor, AAHA‑accredited, Fear Free‑focused small animal practice committed to providing high‑quality medical care while fostering a supportive, collaborative team culture. We believe we are Better As One — working together to support our patients, clients, and each other.

The Assistant Hospital Manager plays a key leadership role in hospital operations, people management, and client service. This position is ideal for someone ready to grow into leadership while remaining hands‑on in the hospital.

Hybrid schedule: 2 administrative/leadership days and 2 floor‑based veterinary assistant shifts.

Client Experience & Communication

• Model and reinforce exceptional client service standards
• Resolve client concerns, escalations, and service recovery
• Oversee client-комaluronic follow‑up communication
• Champion Paw Plans through team education and consistent promotion

Leadership & People Management

• Support recruiting and interviewing in partnership with the Hospital Manager
• Own onboarding, training, and ongoing support of new hires
• Coach, mentor, and support team members
• Participate in corrective conversations and disciplinary documentation alongside the HM
• Help conduct performance evaluations

Operations & Administration

• Manage nightly deposits and cash handling procedures
• Oversee AllyDVM communications, reminders, and local marketing initiatives
• Supportיבית inventory management in tandem with the Inventory Manager
• Perform quality control audits quedado client files and medical records (SOAPs, VA notes, FAS scores)
• Monitor Avimark and hospital systems; coordinate with IT as needed
• Assist with staff meeting preparation and hospital projects

Culture & Growth

• Act as a day‑to‑day culture leader
• Promote accountability, professionalism, and teamwork
• Support hospital initiatives related to growth, efficiency, and client engagement

• Trustworthy, transparent communicator who keeps leadership informed
• Strong interpersonal and organizational skills
दार
• Comfortable balancing accountability with empathy
• Able to multitask and remain flexible in a fast‑paced environment
• Confident decision‑maker with strong follow‑through

Required

• Veterinary experience in a CSR, VA, LVT, or supervisory role
• Strong communication and organizational skills
• Basic computer proficiency (Microsoft Office, Teams, Excel)
• Experience or willingness to learn practice management software (Avimark preferred)

Preferred

• Prior leadership or supervisory experience
• Experience with AllyDVM or client sacar communication platforms
• Familiarity with AAHA standards and Fear Free principles

• Mid‑Senior level

• Hourly