Front Desk Position at Physical Therapy Clinic

Benefits

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Physio Works is a locally owned physical therapy clinic with a strong focus on functional outcomes and helping people get back to work and life. We are looking for a dependable, people-first Front Desk Position to help run a smooth, welcoming, and organized clinic day, and to keep front-office systems tight and consistent.

• You will be the first point of contact for patients and a key support for clinic flow, scheduling, communication, and day-to-day operations.
• Greet and welcome patients promptly, create a positive first impression, and represent Physio Works professionally.
• Direct patients to the appropriate staff member and treatment area.
• Manage scheduling: update calendars, schedule patients and meetings, add patients to the wait list as needed.
• Perform a daily schedule-gap fill routine (outreach tied to cancellations) to stabilize the schedule.
• Answer, screen, and route phone calls, and communicate with patients via phone/text/email as needed.
• Manage intake and initial evaluation documents (outcomes, imaging, insurance breakdowns, intake forms).
• Collect payments (copays, deductibles, cash plans, missed appointment charges) and handle receipts.
• Deposit checks weekly; scan bank transaction receipts.
• Scan forms weekly (or sooner if urgent), and scan mail into Dropbox.
• Receive, sort, and distribute mail/deliveries; complete basic filing, photocopying, faxing, and other clerical tasks.
• Order and supply braces/DME items for the clinic; track office supply needs and expenses.
• Keep the reception area tidy and stocked (forms, brochures, pens, etc.).
• Support clinic cleanliness and safety with light cleaning (vacuuming, trash, floors, wiping equipment, sanitizing breakroom/restrooms).
• Protect patient privacy at all times (HIPAA-compliant handling of documents, screens, conversations, and digital communication).
• Participate in team huddles, trainings, and process improvement efforts.
• Create birthday cards monthly for current patients.
• Provide regular updates to the Clinic Director and offer operational input (staffing flow, safety considerations, patient needs).
• Perform other tasks as assigned by the Clinic Director.
• Confidently multitask across multiple software platforms based on clinic needs.

• Friendly, calm, and professional communication, especially under pressure.
• Strong organization and follow-through, you catch details and close loops.
• Comfortable with computers, learning new systems, and switching between platforms quickly.
• Confidence handling payments and basic financial processes (receipts, deposits, scanning, tracking).
• Ability to maintain confidentiality and follow HIPAA standards consistently.
• Team-first attitude and willingness to improve systems (not just “get through the day”).
• Prior front desk, medical office, scheduling, or customer service experience is preferred (but not required with the right fit).

Part‑time position in range of 5‑15 hours a week (hours/days to be determined based on clinic needs) with opportunity for increase in hours if need arises.

In‑person role at our Silverdale clinic.