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Policy & Claims Support Specialist
Job in
Silver Spring, Montgomery County, Maryland, 20900, USA
Listed on 2026-01-25
Listing for:
Harris Computer
Full Time
position Listed on 2026-01-25
Job specializations:
-
Social Work
Bilingual
Job Description & How to Apply Below
Responsibilities
- Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
- Provide claim status to policyholders or providers with a positive and professional approach.
- Answer calls as required by company policy in a helpful, professional, timely manner.
- Place outgoing calls as needed to provide or obtain information.
- Document (written/on-line) all calls while in progress.
- Transfer calls to employees in other departments as required to meet customer needs.
- Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
- Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
- Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
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