Personal Care Specialist

Personal Care Specialist

Green Thumb Industries (GTI)

RISE Personal Care Specialists engage in one‑on‑one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Personal Care Specialists are Green Thumb’s secret to success – they connect each unique patient and/or customer with the right product and method of consumption for their needs, becoming a master of our menu and providing tailored recommendations.

• Engage with and assist patients and/or customers in a customer‑facing, intimate retail environment
• Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption‑method knowledge to recommend a safe and effective regimen suited to each patient or customer’s needs, and remain up‑to‑date on product knowledge
• Promote a positive, communicative, patient‑ and/or customer‑oriented work environment
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure the sales floor is properly stocked and the store presence is well maintained and compliant
• Maintain hard‑copy files as required
• Follow security measures and safety compliance procedures

• Front of House:
  Check In, Sales Floor, POS (Kiosk, In‑Store, Pre‑Order), Curbside, Roll Thru
• Back of House:
  Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance:
  Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

• At least one year of customer service experience; preference for specialty, customer‑facing retail experience
• Meet scheduling and availability requirements (including varied shifts such as mornings, days, nights, and weekends)
• Reliable, responsible, and dependable attendance
• 21 years or older
• Pass all required background checks, including state‑specific cannabis employment requirements
• Possess valid driver’s license or state
• Remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

• Ability to perform tasks for prolonged periods of time (up to the duration of a scheduled shift or workday)
• Move around the dispensary to fulfill assignments and assist patients and/or customers in various locations
• Remain in a stationary position, if required, to meet business needs
• Converse and communicate directly with individuals and groups
• Operate POS systems, computers, and other office productivity machinery (Word, database, spreadsheet, email)
• Prepare patient and customer orders by moving and placing products
• Inspect and receive detailed information such as dates of birth, in‑store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

• Consistent demonstration of excellent customer service skills
• Desire to continuously learn about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – prior knowledge preferred
• Ability to establish and maintain effective working relationships with all employees
• Strong listening and effective verbal and written communication with diverse audiences
• Experience with POS systems
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures
• Follow instructions and incorporate constructive criticism from managers
• Operate with a high level of professionalism and integrity, including handling confidential information and complying with HIPAA requirements

• Patient and/or customer‑facing…