Store Protection Specialist

Store Protection Specialist – Ross Stores, Inc.

Join a team that values your talents! Bring your skills to Ross, a leading off‑price retail chain with over 2,200 stores. Ross focuses on delivering high‑quality brands at extraordinary savings while offering a fun treasure hunt experience.

As Part Of Our Team, You Will

Experience:

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of our people.

Our corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company with 2023 revenues of $20.4 billion. We are committed to an inclusive work environment and continuous learning opportunities.

This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist greets all customers, deters theft by demonstrating command presence in company‑issued vest and black attire, and monitors the Code 50 package inspection policy.

• Maintaining a Safe & Secure Environment – Practices safe behaviors, provides a visible command presence, and removes clutter to ensure safe egress.
• Developing Great Teams & Partnerships – Provides excellent customer service, treats all with respect, and recognizes associates.
• Personal and Store Brand – Represents and supports the company brand while maintaining a professional appearance.
• Mitigating Theft & Fraud – Monitors entrances and sales floor, gathers theft indicators, and communicates to leadership.
• Minimizing Operational Shortage – Trains associates on loss prevention initiatives and validates proper checkout procedures.

• Manages work processes.
• Business acumen.
• Plans, aligns & prioritizes.
• Builds talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability & execution.

• High school education or equivalent required; associate’s degree preferred.
• One year of retail supervisor experience or similar preferred.
• One year of loss prevention/security training preferred.
• Active Security Guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven conflict resolution ability.
• Compliance with all applicable federal and state laws for security positions.

• Consistent timeliness and regular attendance.
• Ability to spend up to 100 % of working time standing, walking, and moving around the store.
• Ability to lift, raise, or lower objects greater than 25 lbs.
• Ability to bend, stoop, or crouch regularly.
• Other assignments may require additional qualifications and skills.

None

This job description is a summary of the primary duties and responsibilities of the role and position. It is not intended to be comprehensive. Content is subject to change at management’s discretion.

Ross is an equal employment opportunity employer committed to a diverse and inclusive workforce. We consider all individuals for employment or promotion based on skills, ability, and experience, in compliance with all anti‑discrimination laws.

Base pay ranges from $18.15 to $18.65 per hour, with additional rewards and benefits that vary by position and location.

Benefits include accident, critical illness, vision, auto, home, and pet insurance programs; associate discount; identity protection; employee stock purchase; 401k; and many more.

Entry level

Full‑time

Sales and Business Development

Retail