Shift leader, Restaurant​/Food Service

Overview

Domino’s Pizza, a world leader in pizza delivery since 1960, opened in the Washington DC Metropolitan area in 1983 with Team Washington, Inc., which continues to provide great service, teamwork, and quality food.

Our most important ingredient is our people. We offer employment opportunities within our franchise stores. Take the first step in joining our team and find opportunities you won't find elsewhere in the industry.

Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation. Delivers excellent service, product and image standards to maintain high customer satisfaction.

• Provides leadership support to the Manager on Duty.
• Maintains high standards of customer service during high-volume, fast-paced operations.
• Communicates clearly and positively with management and team members.
• Greets customers in person or via phone and takes orders professionally and promptly.
• Provides excellent customer service to encourage repeat customers and shares menu information.
• Helps support shift management and communicates daily job assignments.
• Oversees pre‑close functions while ensuring service and food quality standards.
• Front of the House:
  Oversees cash management duties, counts down registers, tracks cash and coupons, and processes daily reports.
• Back of the House:
  Adheres to waste tracking procedures and food and labor cost best practices.
• Opens opportunities to “up‑sell” additional products.
• Mastery of POS computer systems for automated order taking.
• Handles currency and credit transactions quickly and accurately.
• Follows safe food preparation, assembly and presentation procedures.
• Assists management with inventory control and stock ordering.
• Builds loyal customers through friendly interactions and consistent appreciation.
• Resolves complaints promptly and professionally.
• Cross‑trains and coordinates scheduling with team members to ensure seamless service.
• Takes initiative to find extra tasks when scheduled duties are complete.
• Prepares a variety of pizzas and other menu items, measures ingredients, reads order slips, and manages simultaneous orders.
• Maintains clean and stocked work stations and display cases, transfers supplies between storage and work areas, and packs, weighs, and labels products.
• Reports food shortages to supervisor and adheres to all quality standards, principles, guidelines, and policies.
• Performs other duties as assigned.

• Promotes company policies and advocates for Team Washington.
• Assures proper attendance and actions.
• Provides and receives positive feedback and constructive criticism.
• Maintains good communication with co‑workers.
• Serves as a resource for co‑workers.
• Cross‑trains and learns how the role interacts with other departments.
• Works with managers to solve problems and provides suggestions.
• Maintains a clean and organized work area, taking ownership of surroundings.
• Maintains appropriate confidentiality.

• Ability to perform each essential function satisfactorily.
• Ability to pass applicable company background checks.
• Excellent written and verbal communication skills.
• Strong multi‑tasking ability.
• Ability to function in a dynamic, fast‑paced environment and adjust to changing priorities.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to take orders over the counter or phone.
• Ability to work independently and as part of a team.
• Ability to accurately calculate monetary change.
• Ability to lead the team on duty.

All your information will be kept confidential according to EEO guidelines.

Location:

Silver Spring, MD (Also Hyattsville, MD). Salary: $15.50–$16.00 per hour (Full‑time).

Seniority level:
Not Applicable |

Employment type:

Full‑time | Job function:
General Business | Industries:
Software Development and IT Services and IT Consulting