Associate Social Media Specialist

Job Title

Associate Social Media Specialist (250003CZ)

The Associate Social Media Specialist plays a key role in supporting the organization's social media presence by monitoring interactions, identifying trends, creating engaging content and assisting with day-to-day social media operations.

Minimum Education
Bachelor's Degree Preferably in Communications, Journalism, Public Relations, Marketing, or related field (Required)

Minimum Work Experience
2 years Relevant work experience in social media, digital marketing or content creation (Preferred)

Required Skills/Knowledge
Strong writing and editing skills with attention to detail.
Familiarity with content creation tools like Canva, Adobe Creative Suite, Cap Cut or similar software.
Working knowledge of all major social media platforms including but not limited to Facebook, Instagram, Linked In, Tik Tok and You Tube.
Familiarity with social media management tools (e.g. Sprout, Sprinklr, Hootsuite) is a plus.
Portfolio with samples of past work (can be school projects or work related).

Required Licenses and Certifications
Hootsuite Social Marketing Certification (Preferred)
Google Digital Garage – Fundamentals of Digital Marketing (Preferred)
Meta Certified Digital Marketing Associate (Preferred)

• Assist in drafting and scheduling basic social media posts across platforms (e.g., Facebook, Instagram, Linked In, X).
• Maintain and update content calendars to ensure timely and consistent publishing.
• Capture photos and short videos from hospital events, departments, or community activities for use in social media content.

• Monitor comments, messages, and mentions on social media platforms.
• Flag sensitive, inappropriate, or concerning comments for escalation to the appropriate internal teams (e.g., patient relations, legal, communications).
• Support community engagement by liking, sharing, and responding to comments as directed.

• Provide administrative support to the social media and influencer teams.
• Assist in compiling weekly or monthly performance reports using analytics tools (e.g., Meta Insights, Sprout Social).
• Help track campaign performance and audience engagement metrics.

• Assist in preparing outreach materials for influencers, brand partners, or community collaborators.
• Help maintain contact lists and track engagement or deliverables from external partners.

• Monitor social media trends, hashtags, and platform updates relevant to healthcare and community engagement.
• Provide summaries or quick briefs to the team to inform content planning and strategy.

• Ensure all content and interactions follow hospital branding guidelines and HIPAA/privacy regulations.
• Participate in training on social media policies, patient confidentiality, and digital professionalism.

• Work closely with marketing, communications, and clinical teams to support storytelling and campaign execution.
• Take initiative to learn new tools, platforms, and best practices in healthcare social media.

• Anticipate and respond to customer needs; follows up until needs are met.

• Demonstrate collaborative and respectful behavior.
• Partner with all team members to achieve goals.
• Receptive to others’ ideas and opinions.

• Contribute to a positive work environment.
• Demonstrate flexibility and willingness to change.
• Identify opportunities to improve clinical and administrative processes.
• Make appropriate decisions, using sound judgment.

• Use resources efficiently.
• Search for less costly ways of doing things.

• Speak up when team members appear to exhibit unsafe behavior or performance.
• Continuously validate and verify information needed for decision making or documentation.
• Stop in the face of uncertainty and take time to resolve the situation.
• Demonstrate accurate, clear and timely verbal and written communication.
• Active…