Vehicle Inspector

Overview

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry by providing data‑driven applications and solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights. Our brands include ACV Auctions, ACV Transportation, Clear Car, MAX Digital, ACV Capital, True
360, and Data Services.

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a lot about cars, love to talk about them and explain to clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get the best.

Our Inspectors are meticulous. At ACV Auctions we pride ourselves on trust, transparency, credibility, and customer service, and our Inspectors deliver this to our customers every day.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off‑lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team up‑sell or cross‑sell services and products.
• Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect, write condition reports, and list vehicles to sell on the auction platform.
• Take multiple overall and damage photos, match them to a vehicle, and upload them to the image server using the company‑issued smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to use the ACV Auctions digital platform.
• Perform additional duties as assigned.

• 1 year(s) of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background.
• Ability to read, write, speak, and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem‑solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success in working independently with minimal supervision while being part of a team environment.
• Excellent communication skills and the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of relevant software packages and web‑based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive both manual and automatic transmissions.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Start rate beginning at $20.00 per hour. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Final compensation will be based on relevant experience, skill set, location, business needs, market demand, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position.

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Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

• Multiple medical plans including a high deductible, low cost health plan
• Company‑sponsored short‑term disability, long‑term disability, and life insurance
• Comprehensive optional benefits such as dental, vision, supplemental life/AD&D, legal/, and accident and critical illness insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave,…