Systems Engineer

Purpose and Impact

We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services.

The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly.

Staff will be assigned to one of five teams that provide 24x7x365 coverage. The shifts rotate over 10 weeks in five 2‑week periods as follows. Day and Mid shifts are 12 hours (5am-5pm, 5pm-5am), Straights are M‑F (8 hours per day). Shift differential is available for the Mid shift.

• Period 1 – Mids – 4 on, 3 off, 3 on, 4 off
• Period 2 – Days – 3 on, 4 off, 4 on, 3 off
• Period 3 – Days – 3 off, 4 on, 4 off, 3 on
• Period 4 – Mids – 4 off, 3 on, 3 off, 4 on
• Period 5 – Straights – M-F only, 8 hours per day

• Experience with or knowledge of:
  • Online and telephone customer support
  • Public Key Infrastructure (PKI)
  • Attribute Based Access Control (ABAC)
  • Entitlements Management
  • LDAP directories
  • SQL and basic database querying abilities
  • RESTful services
  • Ticket tracking systems (e.g., JIRA, Redmine, Service Now)
  • Linux operating systems
• Ability to:
  • Analyze system applications and perform troubleshooting.
  • Understand and communicate complex software systems.
  • Modify Confluence pages and write technical documentation to support customers.
  • Assist with educating/training customers on software capabilities.
  • Assist with understanding and defining customer needs.
  • Work independently.

Safety – Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. Each employee is responsible for completing all training requirements and fulfilling all self‑aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality – Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. Each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts.

Procedure Compliance – Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to their job.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

As part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug‑free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment. Employment is contingent upon successful completion of the drug screening process. This may include pre‑hire screening for marijuana, as well as other federally controlled substances.

• Analyzes user requirements, the concept of operations documents, and high‑level system architectures to develop system requirements specifications.
• Analyzes system requirements and leads design and development activities.
• Guides users in formulating requirements, advises alternative approaches and conducts feasibility studies.
• Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs, and systems into ongoing operations.
• Develops technical documentation. Develops system Architecture and system…