Program Specialist, Quality Assurance & Training

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Department: Resettlement & Integration

Location(s): Hybrid or Remote - Silver Spring, MD or New York, NY or United States

HIAS seeks a Program Specialist, Quality Assurance & Training to coordinate data collection, cleaning and analysis in the Preferred Communities (PC) program and to provide the HIAS affiliate network with technical support as needed, in close collaboration with the Program Manager, Preferred Communities. The program is funded by the Office of Refugee Resettlement within the Department of Health and Human Services.

The Program Specialist, Quality Assurance & Training will manage the collection of data related to the PC program. This may involve working with HIAS affiliates to ensure accurate and timely data submission. Additionally, they will be responsible for cleaning and organizing the collected data to ensure its quality and reliability. They will conduct data analysis to support quality assurance, training and program design.

This analysis will help identify trends, measure outcomes and inform evidence-based decision-making. Regular analyses will be performed for monthly reporting to the funder (ORR) and quarterly reporting to the HIAS board. The Program Specialist, Quality Assurance & Training will also provide technical support to the HIAS affiliate network . This support may involve troubleshooting data collection and reporting issues, providing guidance on data management best practices and assisting with data-related queries.

They will collaborate closely with the Program Manager, Preferred Communities, to ensure effective coordination and support.

Overall, the Program Specialist, Quality Assurance & Training role plays a critical part in ensuring the accuracy, integrity and usability of data within the PC program. Their work will contribute to program evaluation, performance monitoring and evidence-based decision-making within HIAS and its affiliate network.

Note, this position is based at our headquarters in Silver Spring, Maryland or our office in New York, New York, and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (California, Colorado, Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, Ohio, Pennsylvania, Texas, Virginia).

This is a temporary position that starts ASAP and ends March 31, 2026, with possible extension. The salary for this position is $68,000.

• Responsible for collection, cleaning, analysis and reporting of program data relevant to PC, including complementary projects funded by corporate or private donors.
• Communicates with HIAS affiliates to verify the accuracy of data and gather missing information.
• Uploads the data to the ORR database system.
• Provides data on the PC program and other holistic programs to the Executive Leadership Team, as well as the Policy & Advocacy, Communications and Development departments as needed.
• Reviews, reconciles and approves program invoices.
• Provides technical support to the HIAS affiliate network, which may include troubleshooting data collection and reporting issues, providing guidance on data management best practices, and assisting with data-related queries.
• Works with PC staff to maintain and update monitoring tools as new guidance is received from ORR, in order to assess affiliate partner compliance with the requirements of the PC Guidelines.
• Works with PC staff to update forms and documentation related to PC programming as needed.
• Conducts program monitoring, writes reports and provides targeted trainings on the findings.
• Assists the Assistant Director, Social Integration, PC staff and other relevant staff with data for monthly and semi-annual reports to ORR, as well as reporting to private funders.
• Performs other duties as assigned.

• Undergraduate degree preferred, ideally in Social Sciences, Information Systems or related field.
• 3-5 years of relevant work experience connected to data analytics.
• Experience using data visualization tools, such as Power
  
  BI or Tableau.
• Knowledge of U.S. Refugee Program required; previous work experience at a national resettlement agency or resettlement affiliate is an asset.
• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams; proficiency in Microsoft Excel, PowerPoint and Word is essential.
• Knowledge of IRIS client management system is preferred; knowledge of Apricot is a plus.
• Well-organized and detail-oriented; ability to work under pressure and meet deadlines, with varying degrees of oversight.
• Strong communicator, with experience helping to demystify data for teammates and use data to produce programmatic insights.
• Travel, to include travel to insecure operating environments, may be…