Community Health Worker Senior Associate

Community Health Worker [Senior Associate] - Maryland

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Community Health Worker (PG County & Remote)

• Increase utilization of preventive care and needed mental health services within the county
• Assess client/patients’ unmet social needs
• Develop an intervention plan with the client/patient, family/caregiver(s) and providers (as appropriate) under the supervision of the mental health lead care manager
• Facilitate and provide education on community resources to the client/patient and families served and assist with food, housing, mobility, energy assistance, childcare, and other governmental programs; assist students at social services and social security visits for SNAP, TCA, and TDAP when applying for SSI/SSDI and insurance
• Complete school and community visits to improve participant engagement
• Monitor adherence to intervention plans, evaluate effectiveness, monitor students’ progress in a timely manner, and facilitate changes as needed
• Attend or call‑in for daily and weekly care & wellness meetings; weekly care & wellness meetings will include a review of all clients/patients on CHW caseload/assigned
• Complete documentation, in preferred platform, detailing efforts, resources, and communications with client/patient and their families
• Share client/patient and families’ concerns with the care & wellness team during check‑in meetings
• Attend mandatory training to improve client/patient and families’ communication and community health support skills
• Provide feedback for the improvement of the programs assigned
• Flexibility to work occasional evenings and weekends to support events and outreach initiatives
• Perform other duties as required

• Bachelor's degree preferred
• 1-3 years’ experience working in community health care settings is required
• Local knowledge about and connections to community health care and social welfare resources is desirable; particularly in PG County
• Bilingual in English and Spanish preferred.
• Must have strong team building, leadership, and mentoring skills.
• Must have high organizational, performance management, and problem‑solving skills.
• High emotional intelligence and exceptional communication skills.
• Must have influencing skills that foster a collaborative and continuous‑improvement environment.
• Proven ability to lead, motivate, and build cross‑functional teams that deliver services and solutions that surpass client/patient expectations.
• Proficiency in communication technologies (email, cell phone, etc.)
• Highly organized with the ability to keep accurate notes and records.
• Experience with health IT systems and reports is desirable
• Must be customer focused.
• Contribute to high‑quality deliverables and/or tasks under supervision.

• Core values consistent with a person‑centered approach to care
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
• Demonstrates a positive attitude and respectful, professional customer service
• Acknowledges program participants’ rights on confidentiality issues, maintains client/patient confidentiality at all times and follows HIPAA guidelines and regulations
• Proactively acts as a client/patient advocate, responding with empathy and respect to resolve client/patient and family concerns, and recognizes opportunities for improvement to meet concerns
• Proactively continues to educate self on providing quality care and improving professional skills

Work is generally performed remotely or within the office environment, with standard office equipment available. The CHW is regularly required to talk or hear, stand, walk, sit; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The CHW frequently lifts and moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The CHW is expected to complete onsite visits and drive to the public schools and communities including client/patient homes, physician offices, and other…