PRN Clinic Operations Representative - PG​/Howard County; Mon - Fri, Day Shift

Please read the full description before applying to the position.

This position reports to the Clinic Operations Supervisor or Clinic Operations/Practice Manager and provides patient services and administrative support in clinic operations. The role interacts with parents, patients, physicians and other staff under moderate supervision in a courteous manner, assists employees within and beyond the department, collects and verifies demographic information, may handle notification of scheduled services, schedules specialty appointments, and may float to other clinics or ROCs for coverage.

The next step in the career ladder is Senior Clinic Operations Rep or Team Lead.

Duties include but are not limited to scheduling appointments, registering patients, answering phone calls, uploading medical records, and collecting demographic and insurance information to ensure accuracy. The coverage needs for this position are up to 40 hours per week, Monday through Friday. Hours of operations for ambulatory outpatient clinics vary in the window of 7:00 am to 6:00 pm (all shifts are 8.5 hours).

This position will provide support at the Prince Georges and Howard County Clinics.

Due to the PRN nature of this position, please note that this is a non‑benefits‑eligible role that requires a commitment of six months of successful performance, after which you may be considered for a full‑time benefits‑eligible position within the organization if interested. This is a great opportunity to float around, experience the different clinics and specialty outpatient medical services offered at Children’s National, and determine the right fit for you.

Minimum Education: High School Diploma or GED (Required)

Minimum

Work Experience:

1 year of experience performing billing, patient registration, and scheduling, medical insurance verification, and insurance screening (Required)

Required Skills/Knowledge: Broad clinic knowledge, customer service skills, computer knowledge, Microsoft Office experience preferred (Word & Excel), completion of Ambulatory Services training curriculum and passing all competency assessments, including a mock clinic, and typing speed of at least 35 words per minute.

• Demonstrate accurate scheduling of patients using the applicable scheduling system.
• Complete online registration screen with parent/guardian via telephone or in person in a professional, courteous manner.
• Collect accurate demographic and insurance information; update systems as needed to maintain registration accuracy.
• Reschedule appointments for no‑shows or for ancillary service cancellations by providers/technologists; schedule follow‑up appointments at checkout if applicable.
• Greet patients and parents courteously; arrive patients into the appropriate system based on department policy.
• Obtain required consents for department and ensure distribution of compliance materials (e.g., HIPAA Privacy Notice, Patient Rights).
• Obtain copies of insurance card and photo  store in the medical record; ensure appropriate forms/documentation are provided to the CNMC HIM department.
• Respond to patient portal work lists (appointment requests, fax queues, email requests, etc.; may include messaging center work lists in the future).

• Verify insurance eligibility using the applicable eligibility system; ensure managed care carve‑outs (lab and radiology) are adhered to.
• Notify parents of the need for completed insurance referral form or pre‑authorization prior to scheduled/unscheduled appointments.
• Discuss co‑payment, deposits, payment in full, or past‑due balance collections with parents prior to scheduled appointment in a professional, courteous manner.
• Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.
• Verify insurance information is complete prior to procedure and collect and verify pre‑authorization/referral information; aim to obtain authorizations five days in advance of service.
• Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are…