Police Communications Oper Trn

Introduction

If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today! The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with nearly 12,000 employees and a budget of more than $1 billion.

Our mission is to promote safety by increasing security at our institutions while leading the way in innovative restorative justice projects that help offenders reintegrate into society upon release. As a member of the DPSCS team, you can enjoy a wide range of benefits such as medical and dental coverage, paid time off (vacation, sick leave), state pension, supplemental retirement options, and access to the Maryland State Employees Credit Union.

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Howard County
8520 Corridor Road
Savage, MD

Baltimore City
6776 Reisterstown Road
Baltimore, MD 21215

The incumbent functions as a Trainee, learning to manage Watch Center operations driven by real-time events. While learning that all duties hold equal weight, the Trainee develops the ability to adjust to shifting task prioritization and learns to handle responsibilities in a continuous rolling cycle based on the immediate needs presented by each phone call.

• Learns to provide courteous and professional customer service at all times.
• Learns to promptly and accurately answer incoming calls and direct to the appropriate department.
• Learns to determine the call/activity type.
• Learns to dispatch a detective to the scene.
• Learns to utilize CJIS and NCIC systems to gather absconding demographics, traffic record information, and enter warrants into NCIC.
• Learns to record serious incidents into the Record Management System (RMS) from correctional facilities and the public.
• Learns to monitor the violation status of incarcerated individuals on the Central Home Detention Program using the BI Total Access monitoring Global Positioning System, and conduct follow‑up via telephone.
• Learns to navigate and utilize the OCMS database for daily operations.
• Performs other related duties.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

None.

• Experience managing multiple lines of high‑volume calls and recording the information in the designated database.
• Experience as an emergency or communications dispatcher (such as Maryland’s 911, 411, or 311).

• Applicants for this classification may be subject to an extensive background investigation prior to appointment.
• Employees in this classification will be required to provide the employing agency with a telephone number where they can be reached.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

THE INTERVIEW WILL ALSO REQUIRE THE SUCCESSFUL COMPLETION OF A DISPATCHER ASSESSMENT:
This assessment is designed to measure the candidates’ knowledge, skills, and abilities to perform the duties of this job classification. Only candidates selected for an interview will be required to complete this assessment.

As an employee of the State of Maryland, you will have access to outstanding benefits, including health insurance, dental, and vision plans offered at a low cost.

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