US Client Success Manager

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand‑picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit . We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
• Curiosity . We want to know you, what makes you tick and what it will take to help you grow.
• Learning . Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace . The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity . Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity . Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at .

US Client Success Manager Job Description

Position Title:Client Success Manager

Department:
Client Success/Growth

Location:Signal Hill, CA
Hybrid, some travel required

Reports To:Director of Client Success

Enshored is seeking a Client Success Manager to manage strategic partnerships with clients in select industry segments that include Travel & Hospitality, Media & Telecoms, Retail & E‑commerce, Technology, Power & Utilities, Auto & Transportation, and Health & Wellness. While Enshored serves clients across these industries, this role will focus on a specific subset of segments rather than all of them.

The Client Success Manager serves as the strategic liaison between the client and Enshored, driving strong partnerships, operational excellence, and account growth. The role is responsible for understanding client goals, identifying growth opportunities, proposing solutions, and ensuring seamless delivery through collaboration with cross‑functional internal teams. The Client Success Manager is responsible for client billing and pricing, monitors profitability and margins, and utilizes data to provide insights that optimize performance and enhance client satisfaction.

Positioned within Enshored’s Growth team—which includes Sales, Marketing, and Client Success—the Client Success Manager works closely with internal stakeholders to drive both new business and organic growth. The Client Success team is led by the Director of Client Success, with overall direction and oversight from the Chief Growth Officer.

Key Responsibilities

• Client Partnership Management
• Build and maintain strong relationships with clients while serving as the primary liaison between the client and internal teams to ensure alignment on goals, KPIs, and success metrics.

Account Growth & Revenue Expansion

• Identify upsell, cross‑sell, and renewal opportunities by connecting evolving client needs with relevant service offerings.

Operational Oversight

• Partner with delivery leaders to ensure that operational KPIs, including quality, productivity, and SLA adherence, meet or exceed contractual commitments.

Performance Reviews & Insights

• Lead regular business reviews and QBRs with clients, translating data and performance metrics into actionable recommendations for improvement.

Strategic…