L1 Help Desk Support

Overview

Our team is seeking a qualified help desk support technician to support one of the largest, most collaborative enterprise service desks in the defense space.

Responsibilities

• Resolve technical problems (Tier
  1) and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Answer basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalate complex problems to higher tiers as required.
• Document all customer interactions within a ticketing system.

Qualifications

• Active Secret clearance, current A+, Net+ or Sec+ certificate. If they have one of the certificates, sponsorship for a clearance for this role may be available.
• 0–6 months of help desk support or customer service experience for the Department of Defense/military with a current Sec+, Net+, or A+.
• Office 365 fundamental knowledge is a plus. Ability to communicate well with both internal and external individuals and provide a high level of customer service.
• Fundamental networking knowledge (as demonstrated by the A+ certification) and ability to escalate higher-level issues to the appropriate team members.
• Ability to work shift work including days, swings, mids and weekend shifts.

Top Skills

• Help desk support
• Troubleshooting
• Customer service
• Service desk
• Windows 10
• Active Directory
• Office 365
• Ticketing system
• Phone support

Details

• Past DoD experience is a plus.
• Strong communication and teamwork abilities are important for this position.
• Intellectual curiosity; candidates who want to learn will prosper.
• Transitioning veterans and military spouses have had tremendous success in the organization.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Sierra Vista, AZ.

Pay and Benefits

The pay range for this position is $27.53/hr eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Work Location

Workplace:
Onsite in Sierra Vista, AZ.

Final date to receive applications

This position is anticipated to close on Jan 27, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.