L1 Help Desk Support

Top Skills - Must Haves

• Active Secret clearance, Current A+, Net+ or Sec+ Cert. If they have one of the cert we are also able to sponsor a clearance for this role.
• ~0-6 months of help desk support experience or customer service experience for the department of defense/military and a current Sec+, Net+, or A+.
• Office 365 fundamental knowledge will be a huge plus. The Army just released Office
  365 and the support with this is crucial for the success of the program. Must demonstrate the ability to communicate well with both internal and external individuals, a high level of customer service is mandatory.
• Experience with fundamental networking knowledge obtained by passing the A+ certification, and escalating higher-level issues to the appropriate team members.
• Ability to work shift work including days, swings, mids and weekend shifts.

• Help desk support
• Troubleshooting
• Customer service
• Service desk
• Windows 10
• Active directory
• Office 365
• Ticketing system
• Phone support

Our team is seeking a qualified help desk Support technician to support one of the largest, most collaborative enterprise service desks in the defense space.

Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will:

• Resolve technical problems (Tier
  1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to higher tiers as required.
• Documents all customer interactions within a ticketing system.

This candidate is required to obtain a Security Clearance and/or have an active Secret Security Clearance.

• Past DOD experience will be a plus.
• Communication, ability to work well with a team will be very important for this position.
• Intellectual curiosity, agents who come in wanting to learn will prosper.
• Transitioning veterans and Military spouses have had tremendous success in the organization.

Entry Level

This is a Contract position based out of Sierra Vista, AZ.

The pay range for this position is $27.53 - $27.53/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sierra Vista, AZ.

This position is anticipated to close on Jan 27, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.