Case Manager, Behavioral Health

Job Title: Case Manager, Behavioral Health
Reports To: Director of Behavioral Health
Job Summary: Provides direct patient education and connection to counseling and other community resources and services to individuals and groups as needed.

Job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Other duties that fall within the broad scope of this classification may be assigned.

• Provides case management services to patients who are enrolled with behavioral health services to support treatment and ongoing continuation of care.
• Assist patients with making referrals to and obtaining appropriate health and human services.
• Assist with ensuring engagement with the patients and other services within CCHCI, through telephone calls and follow-ups when patients miss scheduled appointments.
• Apply strengths-based and trauma-informed approach to working collaboratively with patients and internal and external team members to help support patients in their treatment and recovery.
• Implement motivational interviewing techniques to engage patients in decision-making process and help them understand the benefits of assessment and accessing the appropriate level of care.
• Collaborate with existing community resources to address environmental factors that impact the onset or recurrence of mental health disorders or needs.
• Enhance education for patients, families, communities, and personnel to support patient engagement and self-management including medical conditions that often co-occur with mental health diagnoses.
• Coordinate ongoing assistance and resources to medical providers as needed for the treatment and recovery of identified behavioral health program patients.
• Monitor patient access to and involvement with treatment and other providers to help address barriers to treatment and the recovery process.
• Follow up with patients according to written procedure to ensure timely patient follow-through upon receipt of the referral.
• Monitor patients for changes in clinical symptoms and treatment side effects or complications and consult with treatment team as needed.
• Work closely with medical providers, psychiatric mental health nurse practitioners, and counselors to provide ongoing services to behavioral health patients within CCHCI.
• Ensure accurate billing for services to AHCCCS payors by billing appropriate codes and providing supporting documentation.
• Under clinic supervision, assist with completion of intakes and other assessments, to include creation of treatment and service plans, providing appropriate diagnoses, (i.e. ASAM, Calocus, S.B.I.R.T.) and others, according to education and experience level.
• Under clinical supervision, provide services to ensure all requirements of billing and documentation are met. Ensure completion of all documentation in EHR according to procedure and in a timely fashion.
• Under clinical supervision, assist with keeping treatment plans and service plans up to date to include annual updates completed in a timely manner.
• Assist with care coordination of patients when residing in a residential treatment facility and assist with the transition of care once patient is discharged from setting, including proper discharge paperwork, proper scheduling of follow up visit with CCHCI provider. Ensure all documentation is placed in the patient chart.
• Ensure compliance with all trainings provided by CCHCI and in guidance with Arizona Health Care Cost and Containment System (AHCCCS).
• Consistently meet service delivery expectations according to the need of CCHCI, AHCCCS Provider Billing Manual, the Behavioral Health Services Guide, and any procedures developed by the behavioral health department.
• Participate in all assigned meetings, staff development, and training as required.
• Assist with tracking and reporting of patients receiving services.
• Provide excellent customer services to patients, community agencies, CCHCI providers and staff.
• Assist with community engagement as needed to support the services of CCHCI in the community.
• Performs other related duties as assigned or requested. This role may not include all listed duties. The job description identifies the responsibilities and tasks typically associated with the position.

• High School diploma/GED and four (4) years of behavioral health experience, OR Associates degree in behavioral health field and two (2) years of behavioral health experience, or Bachelor's degree in behavioral health field and one (1) year of behavioral health experience
• Valid Fingerprint Clearance Card.
• Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.

• Bachelor's Degree in the field of behavioral health.
• One year of direct case manager experience related to mental health diagnoses and other related disorders.
• One year of experience in providing patient care in a behavioral health setting.