Testing Services Specialist - SVC

Position Summary

The Testing Services Specialist assists in the administration of tests, coordination of testing procedures, processes and schedules, and collaborates with faculty and staff to ensure testing services are available to students and the community.

As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is illustrative only, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.

• Administers standardized testing to include but not limited to High School Equivalency, CLEP, DSST, Strong Interest, MBTI, ETA, HESI, TEAS, ASE, ACCUPLACER, Pearson VUE, MEAZURE, online placement testing, online and onsite faculty make-up exams; provides testing information to students, staff, faculty and other community members; proctors instructor tests and various exams from other educational institutions
• Greets students and assists with check-in and exam scheduling; ensures proper completion of forms and identification checks for all examinees; confirms security of testing materials and reports any security violations; maintains proper inventory of testing materials; ensures compliance with exam return and/or destruction policies
• Answers multiple phone lines, responds to e-mail and voicemail requests; maintains neat and organized reception and shared work spaces
• Confirms documentation of student test scores, prepares reports of test results, mails test results to examinees and/or approved recipients; maintains required records, logs, files, and student testing database; communicates with all contracted testing providers and candidates
• Participates in staff training, departmental meetings, and professional development; maintains current test administrator certifications; attends state and national conferences and other events as requested
• Performs other related duties as assigned

Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

• Bachelor’s degree from an institution accredited by an institutional accrediting body of higher education recognized by the U.S. Department of Education
• Ability to obtain test administrator certifications through the state department of education, Pearson VUE, College Board, and Prometric within 90 days of hiring
• Two years’ related experience
• Preference may be given to individuals with one year of experience in higher education test administration
• Preference may be given to individuals who possess the ability to communicate in Spanish and English, verbally and in writing
• An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.

• Knowledge of and ability to follow college policies and procedures
• Knowledge of current technologies such as word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications and Google Apps
• Knowledge of computerized and manual standardized testing protocols, guidelines, procedures, and standards
• Knowledge of test administration techniques, security practices, and procedures
• Knowledge of planning and scheduling techniques
• Skill in communicating effectively, clearly presenting ideas and concepts orally and in writing
• Skill in performing routine technology troubleshooting and in clearly communicating and resolving more complex issues utilizing IT support staff
• Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner
• Ability to relate to a diverse population and to maintain composure when faced with difficult situations
• Ability to organize,…