Dispatcher, Customer Service​/HelpDesk

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We are currently seeking a Dispatcher to join our team at Berg’s Heating and Air Conditioning. Reporting directly to the Interim General Manager, the primary objective of this position is to manage the flow of information from our customers to our crews in the field and help direct service calls accordingly.

• Answer and track incoming calls and assign to appropriate person/department
• Filter non-appointment calls and transfer to appropriate person
• Coordinate service/remodel technician arrival times with customers
• Manage and update customer database with complete and accurate information
• Oversee technician daily schedules and make updates as needed
• Respond positively to calls from customers to understand their needs and effectively schedule work orders
• Provide exceptional customer service to customers
• Communicate clearly and efficiently with customers and technicians
• Accept and enter payments from customers for outstanding account balances
• Pass along any information from tickets to the Service Manager for ordering, quoting, etc.
• Provide various support to all departments as needed

• Bilingual (not required)
• Excellent customer service skills
• A self-motivated work ethic to complete tasks in a timely manner
• The ability to manage and execute multiple tasks at the same time
• Skills and/or experience managing a high volume of calls
• Strong verbal skills to communicate clearly and effectively
• Professionalism in tone and phone etiquette
• A strong, positive attitude when working with customers and coworkers

• Great health and dental benefits
• Paid holidays
• Paid vacation and sick hours
• 401(K)

• Entry level

• Full-time

• Management and Manufacturing

• Construction

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