Branch Manager

Position Summary

The Branch Manager role is a progression of the Branch Supervisor position. In addition to duties outlined as Branch Supervisor, the Branch Manager will also adhere to performance metrics for profitability, sales production, customer acquisition and outside sale activities. Managing the success of the branch and each individual team member will be key. The Branch Manager will develop and grow customer relationships, promote products and services, and deliver efficient operation.

Duties include overseeing daily branch opening/closing, customer service, transaction processing, and reconciliation tasks and activities. This role schedules, manages, and trains branch staff. It includes sales management of bankers who sell products and tellers who refer customers. The Branch Manager ensures staff understands all company policies and procedures to maintain required security, operational, and service quality standards. They are accountable for financial operational and customer satisfaction goals for the branch and resolve escalated customer or operations issues.

The manager coordinates with other partners to promote products, represents the bank in the community, and schedules meetings to promote bank products and services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Manage the growth and profitability of a retail branch location.
• Develop and coach the team to meet high standards of performance.
• Ensure completion of operational tasks, staying compliant with policy and procedure.
• Participate in community engagement events and customer acquisition strategies (e.g., Chamber, Bank at Work, Rotary).
• Proactively source and nurture relationships to support sales goals.
• Adhere to duties outlined in the Branch Supervisor role.

• Promote and encourage F&M culture and values; foster a highly engaged and productive work environment where employees feel comfortable speaking up and can realize their best lives.

• Education and/or Experience
  :
  Associate or bachelor’s degree (B.A.) from a four‑year college or university in a relevant area and/or 5 years related experience.
• Leadership Experience
  : 2 years of prior leadership experience.
• Certifications
  : ABA certifications for Personal Banker and Leadership.
• Knowledge and Skills
  :
  • Excellent interpersonal skills, collegial, approachable, and genuine.
  • Collaborative – team player.
  • Attention to detail.
  • Willingness to take decisive action when warranted.
  • Results‑oriented.
  • Empathetic leader with high emotional intelligence.
  • Exceptional communication skills, both written and oral, and good presentation skills.
• Additional Requirements
  :
  • Valid Driver’s License.
  • Notary Public.
  • Medallion Signature Guarantee Bonding (where applicable).

As generally applicable to F&M Bank and commensurate with these job functions, this role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance. Compliance with the Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti‑Money Laundering Act (AML), Office of Foreign Asset Control (OFAC), and the USA PATRIOT Act.

Adhere to Customer Identification, Customer Due Diligence, and reporting of suspicious activities to the BSA Department.

• Managing Conflict:
  Listens well, diffuses conflict before it starts, finds solutions to problems in a constructive manner, and handles difficult people.
• Agility:
  Ability to respond to changing conditions quickly with mechanisms in place to manage, mitigate, and minimize disruption.
• Leading Change:
  Champions organizational change initiatives, assesses and adjusts to changing situations, and implements innovative solutions to make organizational improvements.
• Leading People:
  Designs and implements strategies that maximize employee potential in meeting the organization’s vision, mission, and goals, and provides an inclusive workplace that fosters the development of others to their full potential.