Operations Manager – Sidney, OH

Summary:

Through leadership and a customer focused mindset, create a team and balanced approach between sales and service. The Operations Manager will be responsible for fostering the teams sense of urgency in responding to our customer’s needs while providing trusted service in eliminating compressed air downtime.

Daily Responsibilities:

• Oversee daily operations of work order flow, tech utilization, invoicing, through interaction with Service Manager and Parts Manager to ensure all team members have what is needed to service customer.
• Builds enhances and supports process improvement of the delivery of service to our customers and supports development of service technicians knowledge and skill.
• Maintains daily communication with all team and other support staff that ensures follow-up and accurate information for customers.
• Fosters open and cohesive working relationships with sales team requests and service needs.
• Leads advanced quoting for customers with larger and more enhanced air systems.
• Oversight of warranty process and submission system.
• Oversee and coordinate inventory and workflow in storage facilities.
• Manage Rental team and rental process.
• Communicate with customers on AHE abilities and issues
• Liaison for issues between Gardner Denver and AHE.
• Confirm team working safely and following systems, conducting as needed meetings for communication updates and safety training.

Job Requirements:

• Mechanical experience and skills required. Associates or Bachelor’s degree along with a minimum of 3 to 5 years of Industrial Maintenance.
• General Mechanical knowledge related to air systems desired
• Electrical troubleshooting experience preferred.
• Self-sufficient in planning daily tasks and proactively communicating status of service needs.
• Excellent communication skills and strong Customer Service.
• Ability to use computer systems for data tracking and reporting.
• Pre-employment screening includes background check and drug screen. Clean driving record is required.

Personal Characteristics:

• Align with AHE Mission in helping our customers achieve their goals by eliminating compressed air system down time and inefficiencies.
• Display AHE Core Values of Integrity, Responsive, Continuous Learning and Enjoyment.
• Team contributor and adaptable to customer and business needs.

Please include position you are applying for. Resumes remain active for six (6) months. You will receive email confirmation that your resume was received. If your skills and experience match our needs for the position, we will contact you.