Program Services Manager Manager

This position represents S & H Products in the Individual Service Plan (ISP) process by attending planning and team meetings to develop person-centered goals and objectives. They work with the person’s team to determine how S&H can best contribute to a person’s least restrictive, most independent, growth developed opportunities. They give input to outcomes, experiences, and methodologies that support the Associates who attend S & H Products and help staff to understand the why and how behind the goals and objectives.

They assure that outcomes, objectives, documentation and methodologies, as agreed upon in meetings, are written, implemented, and documented on as agreed in the ISP and are updated to help the person continue on a meaningful path. The person will promotes self-determination through record reviews, direct observation, conversations with both natural and paid supports and formal assessment techniques. They assists the person served to choose and prioritize training leading to activities/volunteer opportunities of interest or other supported activities that help them move toward their chosen goals.

They gathers information to compile accurate assessments of the individual’s supported. They ensures objectives, goals and methodologies developed are measurable, meets the Associate’s identified needs, compliance standards and billing requirements set forth in regulations. They provides technical assistance to Direct Support Professionals (DSPs) for the purpose of training and ensuring implementation of ISP outcomes, objectives, methodologies and behavior support strategies, as applicable with the assistance of the DSP’s direct manager.

The person ensures DSPs have a working knowledge of the ISP, behavior support strategies and all assessments completed so they have the necessary tools to support Associates as they work toward their identified goals. They work with other managers to ensure DSPs have the tools they need to complete experiences written in the ISP. They problem solves training and skills maintenance issues with DSPs to ensure the highest quality of supports for Associates.

They conduct regular and consistent reviews of service delivery, program implementation and outcomes to identify if the goals and objectives are appropriate for the person and supports are in place to help them achieve them. Communicates with S&H employees, Associate home staff, family members, case workers, etc. Will assist with problem solving accessibility barriers through such things as training, jigs, approach, devices, and more.

Will provide a hands on approach to get to know and assess the associate and train DSPs as needed. Will develop and maintain professional relationships with Associates served, families, businesses, community agencies and co-workers to ensure individuals’ needs and preferences are met effectively.

Compensation details: 23-25.5 Hourly Wage