Video Teller​/CSR

Security First Bank is a Nebraska-chartered, privately held community bank with 25 branch locations and 12 insurance offices throughout Nebraska and southwest South Dakota. We provide community banking services from the farm and ranch towns in rural Nebraska to the hub cities of Lincoln and Rapid City. Each branch is managed locally, and our employees are part of the communities we serve.

This gives us valuable, local perspective and a personal commitment to servicing your financial needs.

Security First strives to improve the lives of the families and businesses we serve with creative, high-quality financial services. We believe that attention to detail, flexible and innovative services and remarkable customer care are the pillars of successful community banking, and we've been committed to those standards since our founding.

In 1898, nine ranchers in northwestern Nebraska started Stockmens National Bank of Rushville, Nebraska. Fast-forward 125 years, Stockmens National Bank – now known as Security First Bank – has grown to encompass 25 bank branch locations, 12 insurance offices, one loan production office, and employs nearly 300 people throughout Nebraska and southwest South Dakota.

For 125 years, we've been “the bank” of our communities. As we celebrate and reflect on our history, we remain committed as ever to meeting the financial needs of the families and businesses we serve – now and for generations to come.

Apply today. Grow with us at Security First Bank and find your future in banking. We treat you right.

Looking for a career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with federal holidays off? (Must be available for work until 6pm. Full or part-time positions available.)

We are looking for friendly smiling faces to join our video teller team. To be considered as an applicant please complete and sign the online application form. If were not linked to our application form for a signature, please check your inbox for a clickable link to create a password for your account. For additional information or paper application accommodations please stop by 1705 Jackson, Sidney, NE 69162 or call  or the Operations Center in Rapid City at

The position is primarily responsible for providing customer service with accurate finance services and referring products and services that Security First Bank has to offer using an Interactive Teller Machine. Accurate knowledge of policies and procedures are required. This position has a significant impact on the organizations success with direct contact with customers through various channels.

• Process all Interactive Teller Machine transactions through video accurately (i.e., deposits, withdrawals, loan payments, etc.)
• Educate and inform customers of all Security First Bank products and services and cross sell when applicable. Make referrals when appropriate.
• Responsible for establishing and building relationships through video with a diverse group of customers that may visit any of our locations.
• Balance all daily transactions in an accurate and precise manner, ensuring compliance with the over / short procedures.
• Identify and resolve problems that may occur with machine errors and faults.
• Communicate effectively with branch staff as well as other departments and vendors to maintain the efficiency of the Interactive Teller Machine technology.
• Interpret policy / procedures for Co-workers, customers, and employees to ensure quality service.
• Practice and maintain a high awareness of customer confidentiality, security, safety, and internal control procedures.
• Follow security procedures including checking for identification, adhering to check cashing procedures and processing documentation.
• Advise Manager immediately of any major department / branch policy and procedure deviations and any significant customer complaints.
• Attendance is an essential function of this position.
• Assist other call center representatives during downtime by handling overflow of calls coming into the contact center.
• Attend all BSA training (at least annual) offered through the bank. More…