Video Teller​/CSR

Job Details

Job Location
:
Sidney - Sidney, NE 69162

Position Type
:
Full-Time/Part-Time

Education Level
:
High School

Travel Percentage
:
None

Job Shift
:
Day

Job Category
:
Customer Service

Apply today. Grow with us at Security First Bank and find your future in banking. We treat you right.

Looking for a career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with federal holidays off? (Must be available for work until 6pm. Full or part-time positions available.)

We are looking for friendly smiling faces to join our video teller team. To be considered as an applicant please complete and sign the online application form. If were not linked to our application form for a signature, please check your inbox for a clickable link to create a password for your account. For additional information or paper application accommodations please stop by 1705 Jackson, Sidney, NE 69162 or call  or the Operations Center in Rapid City at

Role:

The position is primarily responsible for providing customer service with accurate finance services and referring products and services that Security First Bank has to offer using an Interactive Teller Machine. Accurate knowledge of policies and procedures are required. This position has a significant impact on the organizations success with direct contact with customers through various channels.

Essential Functions & Responsibilities:

• Process all Interactive Teller Machine transactions through video accurately (i.e., deposits, withdrawals, loan payments, etc.)
• Educate and inform customers of all Security First Bank products and services and cross sell when applicable. Make referrals when appropriate.
• Responsible for establishing and building relationships through video with a diverse group of customers that may visit any of our locations.
• Balance all daily transactions in an accurate and precise manner, ensuring compliance with the over / short procedures.
• Identify and resolve problems that may occur with machine errors and faults.
• Communicate effectively with branch staff as well as other departments and vendors to maintain the efficiency of the Interactive Teller Machine technology.
• Interpret policy / procedures for Co-workers, customers, and employees to ensure quality service.
• Practice and maintain a high awareness of customer confidentiality, security, safety, and internal control procedures.
• Follow security procedures including checking for identification, adhering to check cashing procedures and processing documentation.
• Advise Manager immediately of any major department / branch policy and procedure deviations and any significant customer complaints.
• Attendance is an essential function of this position.
• Assist other call center representatives during downtime by handling overflow of calls coming into the contact center.
• Attend all BSA training (at least annual) offered through the bank. More frequent and/or specific training may be required, depending on job responsibilities. Perform job responsibilities to ensure the banks compliance with BSA/AML policies and procedures, which include detecting potential suspicious activity and reporting such activity to the BSA Officer and may include gathering and entering data into systems for monitoring and reporting
• Other duties as assigned.

Performance Management:

• Provide informed, prompt, accurate service and support to all customers and associates.
• Process customer transactions in accordance with bank policy.
• Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner.

Knowledge, Skills and Abilities:

Education and/or Experience.

• High School Diploma or GED
• Minimum two years of cash handling, sales and customer experience required.

Interpersonal Skills.

• Requires strong project organization and communication skills.
• Must be able to maintain a high level of confidentiality and work independently.
• Excellent time management, communications, interpersonal and organizational skills.

Certificates, Licenses, Registrations: None.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job the employee would occasionally be required to carry loads up to and including 24lbs. It is frequently necessary to bend, squat, reach above the shoulder level, crouch, kneel, balance and push/pull equipment. Firm grasping/fine manipulation with the right/left hand is necessary. In an 8-hour day, the employee can expect to sit about 6 hours.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work…