Collections Manager

Our client is a 5-star rated, fast-growing UK debt recovery agency. They are seeking an experienced Collections Manager to lead their collections team, drive performance, maintain compliance, and support the next phase of structured growth.

This is a leadership role requiring strong commercial awareness, operational control, and the ability to deliver consistent recovery results.

Key Responsibilities

Performance and Revenue:

* Oversee daily collections activity across all live ledgers.

* Drive recovery rates, fee yield, and case lifecycle efficiency.

* Monitor individual and team KPIs.

* Contribute toward achieving monthly revenue targets.

Team Leadership:

* Lead, motivate and develop a team of collectors.

* Conduct regular 1-2-1 reviews and manage performance.

* Support recruitment and onboarding where required.

* Maintain a professional, accountable culture.

Compliance and Standards:

* Ensure all activity aligns with UK debt recovery regulations, GDPR and industry best practice.

* Work with Quality Assurance on file audits and complaint management.

* Maintain high professional and ethical standards.

Client and Case Oversight:

* Review complex or escalated matters.

* Support key client relationships where required.

* Provide guidance on escalation and pre-legal strategy.

* Proactively explore fee earning opportunities to increase revenue.

Experience

Required:

* Minimum 5 – 7 years' experience in credit control, debt collection or credit management.

* Prior leadership, training or supervisory experience.

* Strong understanding of UK collections compliance.

* Proven ability to manage performance and improve recovery outcomes.

* Commercially aware and KPI-driven.

What's On

Offer:

* £45,000 – £55,000 basic salary.

* Performance-based bonus.

* Leadership responsibility within a growing business.

* Opportunity to progress as the company scales.

* Team nights out and incentives