Admissions Officer - Ophthalmology

Admissions Officer - Ophthalmology

The closing date is 28 January 2026.

Are you looking for a vital role where you can make a real difference in a fast-paced healthcare environment? As a Booking Clerk Admission Officer at King's College Hospital NHS Foundation Trust for the Ophthalmology department, you'll play a key part in supporting both clinical and administrative teams, ensuring patients receive seamless, timely care. You'll thrive in a dynamic setting, where your attention to detail and commitment to patient care will help improve hospital processes and the patient experience.

If you have experience in patient scheduling and a passion for high-quality service, this is your chance to join a leading healthcare provider with a mission for sustainable, patient-centred care.

King's College Hospital offers a collaborative, forward-thinking work environment where innovation and teamwork drive everything we do. If you're ready to take on a meaningful role and contribute to one of the UK's largest and busiest teaching Trusts, apply today and be part of our journey to outstanding care!

The Booking Clerk Admission Officer will work as part of an administrative team, to support the multidisciplinary clinical and administrative teams to provide a high quality administration service, a positive patient experience and the highest levels of customer service.

It is essential for the role to demonstrate an excellent understanding of the 18-week RTT process and knowledge of the Trust's Access Policy: an agreement to adhere to these policies according to National Trust Guidelines. Understanding of the 2WW cancer pathway and processes, where appropriate.

To monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies. To identify from the tracking list the next steps in the patient care pathway in line with clinical need. To ensure that pathways are actively managed and any appointments are made in line with the Trust's Access Policy.

Furthermore the post holder should develop an understanding of the milestones of the allocated pathway for patients within a designated group. Plus, identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Main Duties and Responsibilities

• To carry out administrative duties in ophthalmology, ensuring the day-to-day coordination of all ophthalmology admitted patients, ensuring a high quality, efficient and patient centred service.
• To fully involve the multidisciplinary teams in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission/attendance.
• Maintain thorough and accurate records of all correspondence with patients throughout their admission.
• To ensure that admitted patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinic runs smoothly and effectively.
• Responsible for ensuring that admitted patient waiting times across the specialities are constantly monitored in line with performance targets
• Responsible for recognising potential future breaches in line with RTT targets, ensuring these are booked appropriately and if unable to book in line with the patients breach time, to liaise with the consultants and management for appropriate actions.
• Responsible for advising the Admissions Manager of capacity issues that might negatively impact on patient admission and appointment processes.
• To manage waiting list activity and admission data with Trust IT systems (i.e., EPIC) and Trust activity reports (i.e., Patient Tracking List Report) and action any errors.
• To ensure that all patient demographics are checked and updated to meet recognised data quality standards
• Responsible for the amendment,…