Customer Service Advisor

Customer Service Advisor
30k
Sidcup
Mon
- Fri
Perm
My client based in Sidcup are looking to recruit for a exceptional Customer Service Advisor to join their team who has that get up and go, confident attitude and outgoing nature. You will be joining a business where individuals are truly valued, they love where they work and a place that is growing rapidly. You will be someone who has fantastic experience of delivering customer service via phone and email, easily adaptable and enjoys change.
Day to day of the Customer Service Advisor:

• Acting as the first point of contact for all correspondence by phone and email to customers.
• Supporting a larger inhouse team with administrative duties and updating internal systems.
• Managing a shared inbox with the team and responding within suitable time frames.
• Handling complaints first hand and finding a suitable solution for all parties involved.
• Processing orders or returns as and when required.
• Supporting the scheduling team and scheduling engineer works when needed.
• Supporting your manager in creating and implementing established processes for the customer service team.

Requirements of the Customer Service Advisor:

• Strong customer service experience via phone and email.
• Scheduling experience required.
• Strong IT skills.
• Outgoing nature.
• Adaptable approach and can use your initiative.
• Open to change and embraces it.

If you are interested in this Customer Service Advisor role, please reach out to El on (phone number removed) opt 2 or hit APPLY!