Housing Officer Neighbourhoods

Grade 9 (SCP 23-25) | Permanent | 37 hours per week
Based in Shrewsbury (travel across Shropshire required)

Our vision: "Listening to our residents, together we create quality homes and vibrant communities."

• Be the main front-line contact for tenants and residents in a designated patch, providing a high-quality, customer-focused housing management service.
• Carry out proactive estate and tenancy management including audits, inspections and monitoring of estate services.
• Resolve neighbourhood issues using negotiation and mediation; manage neighbour disputes.
• Investigate anti-social behaviour/harassment cases, gather evidence and take appropriate tenancy enforcement action (including legal/court activity where required).
• Support lettings and allocations processes to minimise rent loss and ensure policies and procedures are followed.
• Identify and work with partners to provide support for vulnerable tenants, working within safeguarding requirements.
• Manage caseloads, maintain accurate records and update systems; provide monthly performance information.

• Local Government Pension Scheme (LGPS).
• Annual leave: 28 days rising to 33 days after 5 years (plus bank holidays and Christmas closure arrangements).
• Flexible Working Hours Scheme.
• Mileage reimbursement at 45p per mile for STAR Housing business travel.
• Training and development in a supportive team environment.

• Access to a suitable vehicle for work and willingness to travel across Shropshire.
• DBS check required (with repeat checks at predetermined intervals).
• Normal hours: 8:45am-5:00pm Mon-Thu and 8:45am-4:00pm Fri (occasional evening work may be required).

Salary: £34,434-£36,363

Closing date:
Sunday, 8 February 2026