More jobs:
Housing Officer Neighbourhoods
Job in
Bayston Hill, Shrewsbury, Shropshire, SY99, England, UK
Listed on 2026-01-22
Listing for:
Shropshire Towns and Rural Housing
Full Time, Per diem
position Listed on 2026-01-22
Job specializations:
-
Social Work
Family Advocacy & Support Services
Job Description & How to Apply Below
Grade 9 (SCP 23-25) | Permanent | 37 hours per week Based in Shrewsbury (travel across Shropshire required)
Help create quality homes and vibrant communities STAR Housing (Shropshire Towns & Rural Housing) manages around 4,100 homes across the Oswestry and Bridgnorth areas. We provide repairs, tenancy management, lettings and housing support services to residents.
Our vision: "Listening to our residents, together we create quality homes and vibrant communities."
What you'll be doing ·
Be the main front-line contact for tenants and residents in a designated patch, providing a high-quality, customer-focused housing management service. ·
Carry out proactive estate and tenancy management including audits, inspections and monitoring of estate services. ·
Resolve neighbourhood issues using negotiation and mediation; manage neighbour disputes. ·
Investigate anti-social behaviour/harassment cases, gather evidence and take appropriate tenancy enforcement action (including legal/court activity where required). ·
Support lettings and allocations processes to minimise rent loss and ensure policies and procedures are followed. ·
Identify and work with partners to provide support for vulnerable tenants, working within safeguarding requirements. ·
Manage caseloads, maintain accurate records and update systems; provide monthly performance information.
What we offer ·
Local Government Pension Scheme (LGPS). ·
Annual leave: 28 days rising to 33 days after 5 years (plus bank holidays and Christmas closure arrangements). ·
Flexible Working Hours Scheme. ·
Mileage reimbursement at 45p per mile for STAR Housing business travel. ·
Training and development in a supportive team environment.
Essential information ·
Access to a suitable vehicle for work and willingness to travel across Shropshire. ·
DBS check required (with repeat checks at predetermined intervals). ·
Normal hours: 8:45am-5:00pm Mon-Thu and 8:45am-4:00pm Fri (occasional evening work may be required).
Ready to apply? Salary: £34,434-£36,363 Closing date:
Sunday, 8 February 2026 Pando Logic. :
Shrewsbury, ENG - SY3 8PN
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