Customer Team Member

Customer Team Member

Location:

Shrewsbury Road Bomere Heath, Shrewsbury, SY4 3NX

Pay: £12.60 per hour

Contract:

16 hours per week + regular overtime, permanent contract, part‑time

Working pattern: 2pm‑11pm, including weekends, to be discussed at interview

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or other business‑related needs.

We’re lookingleriň a friendly team to help our customers. As a Customer Team Member, you’ll provide great service on the tills and shop floor, and perform a range of tasks such as rest‑ocking shelves and cleaning up spillages.

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and ensure prices, dates and temperatures are correct.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

• A genuine care for फीसnier needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, defr" pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full ddod training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues feel like they belong, supported by inclusive policies and our work practices.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at  and our inclusion commitments at

As part of the application process for this job, you’ll need to complete two online assessments that take/non around 20 minutes.

We reserve the right to remove a vacancy before the scheduled closing date.