Business Manager

Here at Riverside Medical Practice, we endeavour to provide patient centred, evidence based primary care and believe that our organisation has huge potential to further these ambitions. That's why we are excited to offer an opportunity for an ambitious Business Manager to lead our practice in the heart of Shrewsbury, Shropshire, through the changing landscape of primary care, towards realising the potential of the Practice.

Our town centre location is within 5 minute's walk of Shrewsbury indoor market, which has, on four occassions, been voted Britain's favourite indoor market. This illustrates how our town centre is thriving and goes some way to explain why Shrewsbury has been cited in The Times newspapers list of 10 best places to live 2025.

With proximity to wonderful countryside, a formidable food scene and good local state schools, we feel very lucky to live and work in our town.

This is a rewarding opportunity to lead both operational excellence and strategic growth and to love where you live and work.

You will need to demonstrate you are:

A natural leader who builds others up

Visionary and creative but grounded in the detail

Commercially savvy.

Resilient, adaptable and positive

Passionate about transforming patient care

As Business Manager, you'll be responsible for the leadership, development, and performance of Riverside Medical Practice.

Working closely with our 2 GP Partners, our Practice Manager and our leadership team, you'll manage daily operations, team performance, regulatory compliance, and financial sustainability, all while driving our growth and quality ambitions.

This is an exciting opportunity for a Business Manager who is ready for a challenge and to realise the potential of our practice with a supportive, experienced GP Partnership and leadership team.

Riverside Medical Practice is a long-standing town centre Practice which moved to a bespoke, purpose-built building in September 2020. Our well-established reputation for providing compassionate, inclusive healthcare alongside training medical students, resident doctors and GPs of the future, positions the Practice well, as neighbourhood working develops. We have the building capacity and experience to offer more to our community of patients.

We are looking for a leader to maximise this potential.

About us

At Riverside Medical Practice, we are shaped by our PROUD values.

Patients First - Ensure that the people we serve are at the heart of what we do, and we provide a quality, responsive, safe, compassionate service to all our users.

Respectful - Be kind, respectful, fair and value diversity.

Ownership - Celebrate our success, learn continuously and ensure we improve.

Unity - Work in Partnership with others

Deliver - Be efficient, effective and accountable for our actions

We are committed to NHS principles, and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes.

Job responsibilities

You will play a pivotal role in:

Leading and developing our team to realise the potential of our Practice and building

Enhancing the patient experience

Maximising income through NHS contracts and private services

You will make the most of your opportunity to shape a practice and make a meaningful impact every day, supported by our GP Partners and leadership team.

Key Responsibilities

Leadership & Team Development

Lead and inspire a multi-disciplinary site team, creating a positive, empowered culture

Champion innovation, collaboration and continuous improvement

Working with our Practice Manager you will ensure effective communication, 1-2-1s, appraisals, and staff development pathways.

Operational Management

Oversee daily running of the practice including staffing, clinics, and cover arrangements

Ensure full compliance with CQC standards, NHS contracts and internal policies

Manage inspections. Oversee audits, incidents, complaints and reporting.

Lead on Health & Safety, IT, premises and risk management

Strategic Delivery & Quality

Drive delivery of QOF, LES, DES, and all contract obligations

Ensure service quality, patient safety, and clinical governance standards are consistently met

Business Growth & Financial Performance

Grow the registered patient list through local engagement and service excellence

Maximise income across NHS funded and private services

Lead budget planning and financial management

Monitor income/expenditure and ensure robust financial controls

Stakeholder & Community Engagement

Build trusted relationships with patients, PCNs, ICBs, local commissioners and community groups

What We Offer

Salary negotiable dependent on experience.

Supportive leadership and structured onboarding

NHS Pension with 20.6% Employer Contribution

30 days annual leave plus Bank holidays (pro rata for part time)

Want to Know More? We would be very happy to speak to you informally before you apply. Get in touch to learn more about the role, our team and…