Legal Support Assistant

Overview

Legal Support Assistant – Residential Property / Conveyancing Department

Telford, Shropshire

Full-time | Permanent

Salary: 24,600 – £26,700 DOE

A well-established law firm in Telford is looking to recruit a Legal Support Assistant to join its busy Residential Property (Conveyancing) Department. This role is ideal for an experienced administrator or legal support professional who enjoys working in a fast-paced, client-focused environment.

You will work closely with Fee Earners, Partners, and the Head of Department, supporting residential conveyancing matters from instruction through to completion.

This is a low fee-earning legal support role, with around 1 hour per day of chargeable work, providing essential administrative and legal assistance on residential property transactions.

You’ll play a key role in ensuring files progress smoothly while delivering a high standard of service to clients, estate agents, and other professionals.

• Providing high-level legal and administrative support to the Residential Property team
• Assisting fee earners with conveyancing files under supervision
• Opening new files and gathering client information electronically
• Accurate time recording and billing of chargeable work
• Acting as first point of contact for residential property enquiries
• Liaising with clients, estate agents, lenders, and other third parties
• Diary management, appointment scheduling, and meeting coordination
• Preparing correspondence, contracts, forms, and document bundles
• Maintaining, updating, and closing client files
• Taking detailed client instructions (without providing legal advice)
• Monitoring document movement, post, and file progress
• Handling telephone calls and client queries within agreed remit
• Supporting colleagues during busy periods, holidays, or sickness
• Ensuring compliance with GDPR, professional standards, and firm procedures

You’ll be organised, proactive, and comfortable managing multiple files while maintaining excellent attention to detail.

Essential :

• Experience in a high-level administrative or legal support role
• Strong verbal and written communication skills
• Excellent organisation, time management, and attention to detail
• Confidence communicating with clients by phone, email, and in person
• IT-literate (Microsoft Word, Excel, Outlook)
• Ability to work proactively and as part of a team

Desirable :

• Previous experience in a legal support, legal secretary, or conveyancing role
• Experience with in residential property / conveyancing
• Familiarity with case management and time recording systems
• Law, business, or CILEX-related qualifications
• Full UK driving licence

36.25 hours per week

• Monday to Friday, 9:00am – 5:15pm
• Salary: 24,600 – £26,700 depending on experience

• Join a busy and supportive Conveyancing team
• Gain hands-on experience across the full residential property process
• Ongoing training and development opportunities
• Stable, full-time role within a respected law firm

Apply now with your CV to be considered for this Legal Support Assistant – Residential Property role in Telford.