Legal Support Assistant

Position: Legal Support Assistant (Permanent)
Legal Support Assistant

Family Law Department

Shrewsbury, Shropshire
Full-time | Permanent
£24,600 – £26,700 DOE

A well-established and respected law firm in Shrewsbury is seeking a Legal Support Assistant to join its Family Law Department. This is an excellent opportunity for an experienced administrator or legal support professional looking to develop a career within family law, supporting a busy and specialist legal team.

You will work closely with Fee Earners, Partners, and the Head of Department, helping to deliver a professional, efficient, and client-focused service in what can often be a sensitive and fast-paced area of law.

The Role

This is a low fee-earning legal support role, with approximately 1 hour per day of chargeable work, supporting fee earners across a range of family law matters. You will play a vital role in the smooth running of files and act as a key point of contact for clients.

The role sits within the wider Legal Services Team, offering support, structure, and development opportunities.

Key Responsibilities

Providing high-quality legal and administrative support to the Family Department
Assisting fee earners with family law files under supervision
Opening new files and gathering client information electronically
Accurate time recording and billing of chargeable work
Acting as the first point of contact for department-related enquiries
Liaising with clients, professionals, and internal teams
Diary management, appointment scheduling, and meeting coordination
Preparing correspondence, documentation, bundles, and forms
Maintaining, updating, and closing client files
Taking detailed client instructions (without providing legal advice)
Monitoring document movement, post, and file progress
Handling telephone calls and client queries within agreed remit
Supporting colleagues during busy periods, holidays, or sickness
Ensuring compliance with GDPR, professional standards, and firm procedures
About You

You’ll be highly organised, empathetic, and able to manage competing priorities while maintaining discretion and professionalism.

Essential:

Experience in a high-level administrative or legal support role
Strong verbal and written communication skills
Excellent attention to detail and organisational ability
Confidence communicating with clients by phone, email, and in person
IT-literate (Microsoft Word, Excel, Outlook)
Ability to work proactively, use initiative, and work as part of a team
Desirable:

Previous experience in a legal support, legal secretary, or paralegal role

Experience with in family law
Familiarity with case management and time recording systems
Law, business, or CILEX-related qualifications
Full UK driving licence
Hours & Salary

36.25 hours per week
Monday to Friday, 9:00am – 5:15pm
£24,600 – £26,700 depending on experience
(Top end achievable with relevant family law experience)
Why Apply?

Join a supportive and professional Family Law team
Gain valuable experience in a client-focused legal environment
Opportunity for ongoing learning and development
Secure, full-time position within a respected firm
Apply now with your CV to be considered for this Legal Support Assistant – Family Law opportunity in Shrewsbury.

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