Connection Operative

Overview

Respond to customer service issues / queries that are raised on-site and, taking ownership of the issue, escalating to the appropriate person/team. Lead by example and promote a safe working environment whilst ensuring quality standards are met. Accountable for their own health & safety and have a duty of care to their colleagues & anyone affected by the work they do, for example general public / site personal.

Exercise good judgment / balance in terms of the risk / impact to our customers, the general public, and road-traffic users, relative to the activity in hand, and to ensure compliance with our statutory, regulatory and company standards at all times. Mentor & train new trainees as required.

• Respond to customer service issues / queries raised on-site and take ownership, escalating to the appropriate person/team.
• Lead by example and promote a safe working environment whilst ensuring quality standards are met.
• Be accountable for your own health & safety and have a duty of care to colleagues and anyone affected by the work you do (e.g., the general public / site personnel).
• Exercise good judgment and balance risk/impact to customers, the general public, and road-traffic users, ensuring compliance with statutory, regulatory and company standards.
• Mentor and train new trainees as required.

Having the right character, positivity and a caring attitude is vitally important and we will want to talk to you, but having the right skills and experience are important.

Having a full driving licence is essential, as are being NRSWA trained and having a mini digger qualification. Someone who has worked in the water / utilities industry who understands our connections is ideal. We will also look for you to have a valid blue card. You should have the ability to work directly with customers in a face to face environment.

Maintain a positive outlook at work, remain flexible and accept new ideas and change initiatives, and be physically fit with the ability to work outdoors in all weathers. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved.

Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

Are you looking for a career that makes a difference? Look no further than Severn Trent Water! Our award-winning, innovative company is home to over 8,500 dedicated team members who are passionate about making a positive impact on the world. We offer a diverse range of roles and development opportunities, so there s something for everyone here. Whether you re just starting out or looking to take your career to the next level, we have the resources and support you need to succeed.

Here in Developer Services, we re committed to providing outstanding service to our customers. That s why we re proud to be recognised as a leading service provider in our field. But we re not content to rest on our laurels. Our ambition is to be market-leading in everything we do, by being easy to deal with, offering value for money, and creating an awesome place to work.

To achieve this, we need great people who are passionate about playing their part in our journey. If you re looking for a career that s both challenging and rewarding, we d love to talk to you. Do you want to be part of something special?

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (up to £1,500 based on company performance and subject to eligibility)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year