Rehoming Coordinator
Listed on 2026-02-28
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, Office Administrator/ Coordinator, Customer Success Mgr./ CSM
Final date to receive applications: 6 March 2026
Department: Rehoming
Employment Type: Permanent - Full Time
Location: Shrewsbury
Compensation: £24,907 per year + benefits
DescriptionLooking to make a real difference to the lives of dogs and people? As a Rehoming Coordinator at Dogs Trust, you'll play a key role in finding loving homes for our dogs, supporting adopters and helping reduce the time dogs spend in our care.
What does this role do?- Champion the rehoming journey by providing excellent customer service, matching dogs to adopters, and arranging safe introductions, including occasional home visits.
- Maintain oversight of dog status across kennels, Foster and Home Stay, responding to enquiries and proactively seeking rehoming opportunities.
- Promote dogs ready for adoption by creating engaging online profiles and images, working closely with the Media Coordinator.
- Support the rehoming of long-term and complex dogs by liaising with the Behaviour and Welfare teams to communicate specific needs.
- Welcome and assist visitors during public opening hours, complete adoption paperwork, and contribute to kennel care as part of the wider team.
Interviews for this role are provisionally scheduled for 10th, 11th and 12th March 2026 at our rehoming centre in Shrewsbury.
Could this be you?With an experience of working in a rehoming centre environment you will have great customer service and communication skills. Knowledgeable about dogs and their welfare, you will have good organisational and time management skills.
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