Customer Service Advisor

Customer Service Advisor – Billing Team

Location:

Severn Trent Water, Shelton (Shrewsbury)

Contract:

3-month temporary contract

Start Date:

2nd February Pay Rate: £13.10 per hour

Hours:

37 hours per week, Monday to Friday, 9am–5pm Holiday: 25 days annual leave (pro rata) plus bank holidays Morson Edge is proud to be recruiting on behalf of Severn Trent, one of the UK's leading utilities providers. We are looking for friendly, confident, and reliable Customer Service Advisors to join their Billing team based in Shelton, Shrewsbury. About the Role In this role, you'll be the first point of contact for customers, handling inbound calls and emails relating to billing and water-related queries.

You'll work to resolve issues efficiently and professionally, ensuring every customer receives an excellent level of service. This is a full-time, office-based role with full training provided , making it ideal for candidates with customer service or administrative experience from a range of backgrounds, including retail, hospitality, office, or contact centre environments.

Key Responsibilities Handling inbound telephone calls and email enquiries from customers Providing clear, accurate, and helpful information regarding billing and water services Updating internal systems with accurate and timely information Working collaboratively as part of a supportive team Delivering a consistently high standard of customer service What We're Looking For Previous customer service or administration experience (call centre experience is not essential) Strong communication and listening skills A positive attitude and willingness to learn Ability to work to targets and remain calm under pressure Basic IT skills and confidence using multiple systems

How to Apply

Apply today with your CV or contact Morson Edge for more information. This is a fantastic opportunity to gain valuable experience with a well-respected organisation and be part of a team that makes a real difference to customers every day.