Ward Clerk - Surgical Ward

Overview

Job Overview:
An exciting opportunity has arisen to recruit a Ward Clerk on our brand new modular wards at the Royal Shrewsbury Hospital. Ward 38 & 39 will be equipped to care for 28 Gastroenterology & Colorectal inpatients each.

As a Ward Clerk you will be pivotal in providing a high standard of service to patients and relatives attending the department. Applicants must have excellent communication and organisational skills and be able to work under non-direct supervision, prioritising your own workload. We need someone with a flexible approach who will be able to respond appropriately to the demands of an ever changing workload.

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

• Experience in dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role.
• Excellent interpersonal skills, as you will be liaising with and helping patients throughout the working day.
• Communicate with all levels of staff both face to face and over the telephone.
• Provide vital administrative and clerical support within hospital wards, acting as a central communication hub for patients, families, nurses, and doctors.
• Key duties include: managing patient records; admitting/discharging patients; scheduling appointments; working on Care Flow and New EPR system; answering phone calls and emails; coordinating with other departments for supplies and services; ensuring a smooth and organized environment on the ward.

• Ability to work in a busy, changing environment with a flexible approach within contracted hours.
• Strong communication and organisational skills; ability to work under supervision or with minimal direct supervision.
• Good IT skills and experience with care flow and EPR systems is advantageous.

Shrewsbury and Telford Hospitals NHS Trust is a large acute hospital trust that provides a range of local acute services to the residents of Shropshire and Mid Wales.

We would like to invite you to join our motivated and friendly team who are committed to providing a high quality, patient centred service. As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

For full duties and responsibilities please refer to the attached document entitled Job Description.