Disability Assistant; Administrative
Listed on 2026-02-07
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Healthcare
Healthcare Administration
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Disability Assistant (Administrative) - Job Number:
Category: Administrative Support
Location: Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Non Exempt
Business Unit: For Health Consulting
Department: For Health Consulting - Disability Services - W401800
Job Type: Full-Time
Salary Grade: 15
Union Code: Union Position-W28-SHARE
Num. Openings: 1
Post Date: Aug. 8, 2025
Position SummaryUnder the supervision of the Clinical Manager, this role provides administrative support for DES skilled professional medical personnel, including physicians and psychologists. The Disability Assistant handles complex decisions regarding protected health information, following HIPAA regulations, and serves as a primary customer service interface for clients and external agencies.
Major Responsibilities- Review disability supplements for accuracy and completeness.
- Make decisions regarding privacy and information exchange in compliance with HIPAA.
- Request clinical information from treating sources.
- Coordinate case information and follow-up with external databases and agencies.
- Distribute cases to appropriate staff and manage case documentation.
- Coordinate transportation for client evaluations and reschedule as needed.
- Provide customer service via phone and support functions.
- Perform other duties as required.
- Associate's degree in business or related field, or equivalent experience.
- 3-5 years office experience, preferably in healthcare.
- Knowledge of HIPAA laws and regulations.
- Proficiency in Word, Access, Excel, Outlook.
- Ability to interpret HIPAA regulations.
- Strong customer service and problem-solving skills.
- Discretion handling confidential information.
UMass Chan Medical School was recognized as a 2023 DEI champion by The Boston Globe and named a U.S. News & World Report "Best Medical School" for Primary Care and Research.
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