Medical and Clinical Administrator

Medical and Clinical Administrator

The closing date is 22 March 2026

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We are looking for a Medical and Clinical Administrator to join our BeeU Mental Health Team(s) situated in Severn Fields Health Village, Shrewsbury. The BeeU Service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) in Shropshire, Telford and Wrekin.

The post holder will be working as part of a team along with other Medical and Clinical Administrators and Administrative Assistants. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the clinical teams.

We are looking for someone that can identify with the following skills:

• Enthusiasm to provide a high-quality administrative service.
• Strong computer and keyboard skills in particular Word and Outlook.
• Good grammar and written skills.
• Honesty, integrity and commitment.
• Quick thinking as priorities can change and flexibility to meet service need with a passion for quality.
• Strong and confident customer service skills.
• Team player.
• Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GP's.

We are looking for a Medical and Clinical Administrator working 18.75 hours per week, supporting the BeeU Mental Health Team based in Shrewsbury. Our Medical and Clinical Administrators are an integral part of our Admin Team, and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

The administration offices are busy, and the role is challenging but it is also rewarding.

What will the role entail?

Administration work including diary and clinic management for Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals - scheduling appointments, supervisions etc.

Type a range of documents including emailed requests, copy typing, and audio transcription.

Use a variety of electronic systems (MS Office, RiO, E-Proc).

Manage and deal with calls from families, carers, and other professionals.

Confidently handling complex queries of a challenging/sensitive nature.

Concise and accurate message taking.

Using own initiative to proactively resolve problems.

Minute taking.

Day to day operational tasks to support the Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals.

Utilise the patient administration system (RiO) on a daily basis.

Prioritise own workload and meet deadlines in order to meet the requirements of the post.

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

For further information relating to this position please refer to the attached job description and specification.

If you would like to chat in more detail about the position, please contact Vikki Whitehouse:

• NVQ 3 in Business Admin, Finance, Customer Care or relevant experience
• Possesses a good standard of general education
• Possesses a recognised typing qualification (OCR Level 2 or equivalent or can display word processing skills to an equivalent level of competence
• Audio Transcription (OCR Level 2 or equivalent)
• ECDL

• Previous secretarial/administrative experience (1 year+)
• A good understanding of office procedures
• Working as part of a team
• Manage…