Field Service Tech II, Switchgear - Shreveport

Field Service Tech II, Switchgear - Shreveport

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JOB DESCRIPTION

A Field Technician is responsible for assisting in start‑up commissioning, integration, emergency service, and troubleshooting of Vertiv electrical switch gear 480

VAC/15

KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, PLC, meters and other automated devices, as well as mechanical repairs and modifications under the direction of senior technicians. The FT is required to establish, promote, and maintain excellent rapport with all customers, co‑workers, sales representatives and others as appropriate. The FT is also required to maintain continuous communication with CRC, Supervisor, and direct manager.

RESPONSIBILITIES

• Rely on limited experience and judgment to plan and accomplish goals.
• Perform a variety of work‑related tasks.
• Capable of working under general supervision but to a large degree independently.
• Maintain certifications per Job Progression table.

TECHNICAL

• Render on‑site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues.
• Perform work‑related tasks according to company guidelines for scheduled maintenance.
• Implement Field Change Notices according to published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.

QUALIFICATIONS

• High School Diploma or GED required.
• ASMET.
• Valid driver’s license is required.
• Mechanical & Electrical aptitude.
• 2+ years of hands‑on electronic experience or field services.
• Training in electrical theory and technologies.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Must be able to read and interpret electrical line diagrams and blueprints.
• Ability to regularly lift at least 50 pounds.
• Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Standard computer skills including MS Outlook, Word, and Excel.
• Foster a Customer‑First Mindset.

JOB PROGRESSION REQUIREMENTS

• Minimum of 2 years as a Field Technician Level I.
• Product and field knowledge assessment up to date in accordance with job level (refer to job progression chart).
• Meet all aspects of your current job description.
• Consistent performance appraisal ratings equal to the District average.

PREFERRED QUALIFICATIONS

• ASEET – preferred.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Medium Lifting (30-45 lbs).
• Heavy Lifting (over 50 lbs).
• Frequent standing, kneeling/crawling/stooping, bending/twisting, climbing stairs/ladders.
• Frequent driving (car, van, truck).
• Extreme cold (below 32°F) and extreme heat (above 100°F).
• Noise level (medium/high; may need to shout to be heard).
• Working around moving machinery (fork‑lifts, tractors).
• Use of protective equipment (earplugs, gloves, eyewear, respirator, mask, etc.).
• Work outdoors (no effective protection from weather).

TIME TRAVEL REQUIRED

• 80% travel.
• Job assignments will typically be long‑term ranging from 4 weeks to 12+ months based on scope and schedule.
• For assignments outside the technician’s residence, travel includes a field rotation: 3 consecutive weeks on the customer site followed by 1 week of service break in home office, during which the technician is expected to work minimum 40 hours on billable tasks and administrative duties.

OTHER REQUIREMENTS

Due to the safety‑sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, a pre‑employment background check must be completed and passed.

OUR CORE PRINCIPLES

• Safety.
• Integrity.
• Respect.
• Teamwork.
• Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus.
• Operational Excellence.
• High‑Performance Culture.
• Innovation.
• Financial Strength.

OUR BEHAVIORS

• Own It.
• Act With Urgency.
• Foster a Customer‑First Mindset.
• Think Big and Execute.
• Lead by Example.
• Drive Continuous Improvement.
• Learn and Seek Out Development.

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life‑changing medicines, from push notifications to generative AI, we design, manufacture, and service the products and…