Convenience Store Management

Job Title- C-Store Manager

Department- C-Store

Reports to
- General Manager, Director of C-Store

Supervises and coordinates activities of workers engaged in receiving cash or credit card payment for merchandise or services and keeping records of funds received in retail establishments or places of public accommodation. Operates cash register to itemize and total customers purchases in gas, deli, grocery, beer, liquor, tobacco, lottery, scratch offs, money orders, Western union, Cat scale or other retail items by performing the following duties.

Include the following. Other duties may be assigned.

• Directly supervises employees in the Convenience Store. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include maintaining inventory, balancing daily sales, balancing all cash registers per shift, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Train and develop all new hires
• Verify cashiers daily paperwork to ensure balancing of each shift
• Make deposits to bank in a timely manner to ensure accuracy of daily sales reports
• Make change for cashiers as needed
• Ensure open/close of shifts are done in a timely manner according to policy
• Maintaining inventory control
• Check all Vendors deliveries to ensure invoice is correct
• Records daily transaction amounts from cash register to balance drawer
• Bags merchandise, issues receipts, and redeems promotional coupons
• Review price sheets to note price accuracy and changes on gas, deli, beer, liquor, or tobacco and all sale items
• Records prices and departments in an accurate manner on the register to ensure taxable items and totals are correct
• Stock and clean shelves, and mark prices on items
• Collect cash, check, or charge payment from customer, make change for cash transactions
• Counts money in cash drawer at beginning and end of work shift to ensure money balances with sales
• Use the register to swipe all identification to sell tobacco, beer, liquor and lottery tickets to ensure of legal age to purchase
• Promote and ensure customer satisfaction on all purchases
• Greet all customers as they enter the store
• Maintain a positive attitude to ensure productive team work
• Performs cashiering and other clerical duties to relieve subordinates during breaks and busy periods
• Reconciles cash register totals with cash and receipts in register to verify accuracy of transactions.
• Keeps custody of operating funds, or retains next day's operating funds from daily sales.
• Allocates and balances operating funds to cashiering stations.
• Totals and summarizes funds received, balances and prepares bank deposit slip.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions
• Enforces disciplinary action where needed in a timely manner
• Evaluates employees according to company policy
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Studies and standardizes procedures to improve efficiency of cashiers.
• Maintains harmony among workers and resolves grievances.
• Adjusts any errors and addresses complaints in a timely manner.

To perform the job successfully, an individual should demonstrate the following competencies

Leadership - Exhibits confidence in self and others;
Inspires and motivates others to perform well; effectively influences actions and opinions of others;
Accepts feedback from others;
Gives appropriate recognition to others

Managing People - Includes staff in planning, decision-making, facilitating and process improvement;
Takes responsibility for employees' activities;
Makes self available to employees’;
Provides regular performance feedback;
Develops employees' skills and encourages growth;
Solicits and applies customer feedback (internal and external);
Fosters quality focus in others;
Improves processes, products and services.;
Continually works to improve supervisory skills.

Problem Solving
- Identifies and resolves problems in…