Retail Store Manager - Shreveport, LA

Job Description – Retail Store Manager (Shreveport, LA)

Job Summary:

The Retail Store Manager is responsible for meeting and exceeding client field expectations with overall store effectiveness and customer satisfaction. The role requires excellent customer‑service skills, the ability to identify, hire, train and manage talent, and the ability to lead and develop others. The manager must possess strong performance‑management and coaching skills to develop retail sales representatives and manage both full‑time and part‑time Mobile Advisors.

The starting salary for this role is at least $71,400 annually (minimum) plus a monthly bonus. This role leads a 40‑hour a week team in‑store, providing the ability to spend the remainder of the week doing the things you love best.

• Manages all aspects of in‑store execution within the assigned store, including staffing, shift scheduling, customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field leadership.
• Promotes strong relationships with the in‑store team to ensure communication continuity and adoption of all directives.
• Manages and delivers required sales productivity and guest experience through rep performance management and 1‑on‑1 coaching.
• Ensures employee satisfaction through progressive engagement.
• Interviews and hires high‑quality full and part‑time sales representatives.
• Manages attrition through key performance indicators.
• Manages performance in store to achieve all sales and customer service objectives.

• Works collaboratively with field sales leadership to achieve all company objectives.
• Participates in regular field leadership meetings.
• Provides regular reports to field leadership.
• Completes all required sales training personally and ensures all employees are fully trained.
• Provides feedback on current store performance, develops action plans, and ensures execution.
• Is responsible for all hiring, training, and performance management of employees within the store.
• Makes all store‑level hiring and termination decisions in collaboration with HR.
• Directly coaches and trains sales representatives within the store.

• High School Diploma required.
• 3–5 years of training, sales, account management, or related experience, including 2+ years of retail management experience in the wireless industry.

• Specialty retail management experience required.
• Proven record as a leader and store manager.
• Excellent verbal and written communication skills.
• High level of business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Ability to incent and drive sales representatives to meet client expectations.
• Proficiency in MS Office (Word, Excel, PowerPoint).

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
• Ability to move around the store, assist customers, and maneuver merchandise when necessary.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, the company is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top‑rated, 100% U.S.‑based customer support. Based in Scottsdale, AZ, with 3,000 employees nationwide, Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry multiple times and was ranked #1 in network coverage and customer satisfaction among wireless carriers by the 2024 American Customer Satisfaction Index (ACSI). Consumer Cellular phones, devices and plans are available nationwide through more than 50 company‑owned neighborhood stores, online, by phone, and at leading retailers including Target and Walmart.

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